Appliance Man NJ in NYC

I wish I could give zero stars. I contacted Appliance Man in January 2026 for a simple oven gasket replacement — it is now April 2026, and the repair is still not complete.

Over the past three months, the experience has been nothing short of a nightmare. The technician is consistently unavailable and impossible to reach. He promises callbacks that never come. Parts were supposedly ordered, only for us to later find out they were returned to sender and had to be reordered — adding weeks of delay. And to top it all off, they ordered the WRONG parts entirely.

When the technician did finally show up, he replaced the oven filters — something we never asked for — instead of the oven door gasket that was specifically requested from day one. Three months later, the actual problem still hasn't been fixed.

Do yourself a favor and look elsewhere. This company has shown zero accountability, poor communication, and a complete lack of professionalism. I will not be using Appliance Man again.

via Google

Appliance Man NJ in NYC provided excellent service. Quick response, knowledgeable technician, and the repair was done efficiently. Everything is running perfectly now and the whole experience was smooth and professional.

via Google

The short version is that our dishwasher stopped working in early January.
We called the company after a very quick internet search.
The repair was initially thought to be straightforward. Unfortunately it wasn’t. These things are often not foreseeable.
The main point is that this company came probably 10 times over 1 month and never stopped coming until all the problems were addressed.
They always replied quickly when contacted.
They always showed up within 1-3 days of us calling.
They fixed the dishwasher and replaced parts often without charge numerous additional times for mechanical problems that became evident along the way.
Way above the original estimated cost.
The gentleman that worked here were the consummate example of professionals.
Seriously, what a terrific company.
Aces.

via Google

So professional and easy to communicate with. Very respectful in my home. Brian specifically was great! They're even coming back to reattach the tiles that needed to be removed for the microwave install, so I don't need to call anyone else or worry about doing it myself!

via Google

Paul did a great job fixing the dishwasher. He even went out of his way and saved us the need and cost to visit the plumber as well. Highly recommend his service to anyone in need!

via Google