About
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Contact Information
| Phone | (212) 289-3920 |
|---|---|
| Address | 300 E 87th St, New York, NY 10128, USA |
| Website | https://www.budget.com/en/locations/us/ny/new-york-city/e87?utm_source=google&utm_medium=gbp&utm_campaign=budget_gbp |
| Location | 40.7780067, -73.9499151 |
Opening Hours
| Monday: 7:00 AM – 11:00 PM |
| Tuesday: 7:00 AM – 11:00 PM |
| Wednesday: 7:00 AM – 11:00 PM |
| Thursday: 7:00 AM – 11:00 PM |
| Friday: 7:00 AM – 11:00 PM |
| Saturday: 7:00 AM – 11:00 PM |
| Sunday: 7:00 AM – 11:00 PM |
Categories / Tags
Reviews
DO NOT USE. I booked a car 1 month ago for 10am pickup on a Saturday morning at the E 87th location. We were charged in full at the time of booking (booked directly through Budget). We got there to pick up the car at 10:15am and were told they had no cars available and would have to wait at least 1-3 hours to hopefully get a car. There were multiple other people waiting, probably 6 or 7 people ahead of us on a list also hoping to get a car they already booked. The guy at the counter said “it says in the fine print that we’re not liable if we don’t have a car even if you booked one.” Didn’t realize rental car companies even used this business model. I think it’s only Budget, because I’ve never had this issue with any other rental. It’s 1000% worth it to pay more to book with another place. Really ruined a day of plans.
Alvin, Richie, Joseph, Bibbo and the whole team in Manhattan provided phenomenal customer service. We were under a lot of stress before arriving, but they completely turned our experience around and made the rental seamless and amazing. Highly recommended! May the creator bless your hearts? Budget should be happy to have you. Give these amazing people bonuses and raises. budget,Thank you for hiring them.🙂
UPDATE: i have since received a refund (after a few months). so, for what it's worth... it's something positive.
Not sure why they would over book and have people stranded with no cars. I’ve booked a car since oct 3rd for Nov 27th. 2 month notice and they still didn’t have a car for me. They said cars are arriving from the airport and cannot give an ETA. 4 hours later and finally a run down dirty car was given, only for me to have to pay $600 more than what I already paid because it’s an “upgrade” and they had no other cars available. Take it or leave it they said.
Worst experience ever. Never will book budget again.
TLDR:
Customer service 0/10
Cleanliness 0/10
Pick up and Return Efficiency 0/10
Terrible experience. Showed up at my pick up time to get the car, as soon as I walked in the first thing the representative said was “you’re going to have to wait I’m about to take my break.” I waited 30 minutes for him to get back. Once he got back, it was a very slow process to actually get the car. Finally he goes, “we don’t have any cars in stock. You’ll have to wait until one is returned or you can pay to upgrade”, so I was forced to pay for an upgrade on a reservation that was made weeks in advance. After an additional 30 minutes of processing the pickup, I am directed to go and get the vehicle at the front. It took about 10 minutes for the vehicle to come to me. Upon entering the vehicle I turned and looked at the backseat. It was filthy. I even found the paperwork from the guy who rented the vehicle last. They don’t clean between drivers.
When returning the vehicle, I was first stopped by the one attendant telling me they were full and couldn’t take the vehicle in which I responded with well I have to return it today. Another attendant came and accepted the vehicle saying they had to. Then they told me to clean out all of my stuff on the seat in which I let them know “that is the stuff from the guy who rented the car before me.” They didn’t seem shocked, so I am guessing this happens a lot there.
For a simple business model this company does not have their operations in order. Slow and incorrect pickups, dirty vehicles, and just an all around mess.
I’ve rented from this location many times in the past mainly because it’s close to me. About six months ago, the service was okay. However, recently it has become a real problem. Even with an online reservation, you still end up waiting in line for over an hour—sometimes up to an hour and a half—just to get the car. I even took a photo on September 14th to show how bad the wait can be.
Despite having dealt with long waits before, I foolishly thought the service might improve over time. But after checking online, I saw that many others are facing the same issue and leaving similar complaints. Clearly, this is a management problem.
Unfortunately, I’ve decided I won’t be renting from Budget again.