About
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Contact Information
| Phone | (888) 267-2850 |
|---|---|
| Address | 519 8th Ave 19th floor, New York, NY 10018, USA |
| Website | https://dinnerly.com/ |
| Location | 40.7533395, -73.9928867 |
Opening Hours
| Monday: Open 24 hours |
| Tuesday: Open 24 hours |
| Wednesday: Open 24 hours |
| Thursday: Open 24 hours |
| Friday: Open 24 hours |
| Saturday: Open 24 hours |
| Sunday: Open 24 hours |
Categories / Tags
Reviews
I have been using Dinnerly for 3 years and there have been few issues with the delivery. Great product. Martha Stewart’s brand?
Now, I am so tired of this type of experience:
Our order was never delivered yesterday, as expected. The delivery company then moved the delivery date to today, March 3, 2026 without notifying the customer (us). Now, all traces of the delivery company’s link have been removed from this week’s Dinnerly order.
Since we planned that these meals would be delivered on the delivery date, we have no way of tracking the order or if the order will come at all. Are you able to provide an update? I am certain you all realize what an enormous inconvenience this delivery company’s poor service continues to be. And now, not being able to track the package just adds to the frustration.
Same exact thing happened in January. No food.
I received ingredients that were clearly spoiled, including a pepper that contained live worms. I contacted customer service immediately and paused my subscription while waiting for a response, which took several days.
When I finally heard back, the proposed resolution was a $1.50 credit toward a future order—an amount that felt dismissive given the severity of the issue. At that point, I chose to cancel my subscription entirely.
My subscription was paused through Saturday, February 7. I cancelled on Friday, February 6, yet I was still charged for another box for the next week. There is no justification for charging an order that was both paused and cancelled.
It has now been six days since I first contacted customer service. I cancelled immediately after their delayed response, and I am still being charged due to their lack of communication. I have received no further assistance to resolve this.
Between the unsafe ingredient quality and the extremely poor customer service, this was an all-around terrible experience.
Three weeks in, our experience has been hit or miss. Our family is vegetarian. Our first week recipes were terrific with plentiful portions. On our second week, we were missing most ingredients to one meal. The company gave us a credit. Another, the size of the fresh ingredients (lemon and sweet potatoes) was too small to fulfill the quantities called for in the recipe. Third week’s recipes have not been as good so far. My understanding is Dinnerly is one of the most reasonable meal programs in terms of cost. Three meals a week for a family of four comes out to about $70 - $90 a week. I love the ease of the program and the cooking has been relatively quick and simple, but I’m not sure whether we’ll be sticking with Dinnerly in the long run.
Ordered my box and today it was delivered but EVERYTHING in it was wrong. It was all vegetarian items, which I do not eat...tofu, impossible burgers, etc. Wouldn't issue a refund, only credit towards next box. I am doubtful that box will be correct. Never using Dinnerly again. Awful
We have used this service for 3 weeks. Packages don't arrive on time. This one was due on Saturday and we got it two days late. Everything in the box is warm. The ice packs are completely thawed and everything is wet. I stuck my finger through the zucchini when pulling the box out. Flies flew out of the box when I opened it and now my kitchen stinks. Grateful today is garbage day so I won't have to worry about it stinking up my can outside. We have only gotten one package that was usable.