About
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Contact Information
| Phone | (718) 478-5300 |
|---|---|
| Address | 22 Marine Terminal Rd, Queens, NY 11371, USA |
| Website | https://www.hertz.com/us/en/location/unitedstates/newyork/queens/lgat01?utm_campaign=gmb-Hertz-Car-Rental---New-York-City---Laguardia-Airport--LGA-&utm_medium=gmb-websitelink&utm_source=Google |
| Location | 40.7677666, -73.8875911 |
Opening Hours
| Monday: 6:00 AM – 2:00 AM |
| Tuesday: 6:00 AM – 2:00 AM |
| Wednesday: 6:00 AM – 2:00 AM |
| Thursday: 6:00 AM – 2:00 AM |
| Friday: 6:00 AM – 2:00 AM |
| Saturday: 6:00 AM – 2:00 AM |
| Sunday: 6:00 AM – 2:00 AM |
Categories / Tags
Reviews
Beware: this location does NOT provide Ultimate Choice, even though it falsely advertises this on the website.
After landing at the location, I walked to the board and saw my name with President Circle noted. I walked to that section of the lot and found that all cars had their fobs missing. I went inside, only to be told curtly to "get in line." I asked if we have a choice of vehicle and was told by Errol that "you get what we give you." After waiting an hour (!) for my name to be called like at the DMV, I finally received a key for a vehicle. It was a relatively crummy Nissan Altima that reeked of smoke. I went back in to tell the clerk who told me, "this is what you get, unless you want to wait again! Just tell the attendant at the exit that the car smells."
Funny thing is that I saw this car brought to the lot by one of the attendants 30 minutes prior to me receiving it. It sat there for half an hour while I, along with a dozen other people, was waiting for a car.
Let's see if they charge me for the smoke smell at the end of my rental. I feel that this would really round out my experience.
I missed an important meeting because of this circus. Completely unacceptable. Terrible location with extremely rude and ineffective customer service. No quality. 100% Hertz.
We had an excellent experience with Ms. Victoria in the counter of Hertz at La Guardia Airport. She was friendly and welcoming from the moment we arrived, and she was very professional and knowledgeable explaining all the services that could be added to our rental. All this, despite of being late at night on Friday and being her last customers of the day after a busy day and probably a busy week. She definetely went the extra mile to make sure that our rental process was seemless and that we felt welcome to NYC. The car we rented was impeccable and very comfortable for our weekend in New York. I would definetely recommend this rental car location and personally will rent from them again. Victoria's great customer service made all the difference.
I had a wonderful experience with Hertz Rental Car! The process was smooth, quick, and stress-free from start to finish. The vehicle was clean, well-maintained, and ready right on time.
A special thank you to Victoria, who provided outstanding customer service. She was friendly, patient, and extremely helpful in answering all my questions. Her positive attitude truly made the experience even better. It’s always refreshing to meet someone who genuinely cares about customer satisfaction.
I highly recommend Hertz, and if you get the chance to work with Victoria, you’ll be in great hands!
Dear Hertz Customer Service Team,
Feedback regarding rental experience and vehicle conditions. I am writing to share feedback regarding a recent one-day vehicle rental experience.
During my rental, I contacted Hertz to ask for assistance after receiving a low oil warning in the vehicle. I was informed that this was not intentional and that Hertz did not intend to place me in harm, which I appreciate. However, the situation itself was concerning and caused unnecessary stress during the rental period.
Additionally, when I returned the vehicle, I experienced unprofessional customer service from the receptionist assisting me at the counter. While I was explaining my situation, she appeared disengaged, ignored my concerns, and was using her phone while I was speaking. This made the return process confusing and left me uncertain about how to proceed. Eventually, she directed me to another representative.
I would like to acknowledge that the second representative who assisted me was very helpful, attentive, and professional, and I appreciated his support.
I am sharing this feedback so the experience can be reviewed and improvements can be made, particularly regarding vehicle readiness and customer service attentiveness at the front desk.
Thank you for your time and consideration
Michael (the customer service rep who's been working here for 6 months) is the reason why I continue to rent with Hertz. I travel multiple times per year. Sometimes I try other companies to see if they’ve improved their practices, but doing so just reminds me how great Hertz truly is. The customer service is superb and better than any other rental company I’ve used. The pickup and drop-off process is seamless. You truly can’t go wrong with Hertz. And if you're there between 6pm and 2am, make sure you ask for Michael.