About
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Contact Information
| Phone | (516) 623-3007 |
|---|---|
| Address | 38 St Johns Pl, Freeport, NY 11520, USA |
| Website | http://www.mayfairpower.com/?utm_source=NEXT&utm_medium=Google_website |
| Location | 40.6528901, -73.5742833 |
Opening Hours
| Monday: 8:00 AM – 5:00 PM |
| Tuesday: 8:00 AM – 5:00 PM |
| Wednesday: 8:00 AM – 5:00 PM |
| Thursday: 8:00 AM – 5:00 PM |
| Friday: 8:00 AM – 5:00 PM |
| Saturday: Closed |
| Sunday: Closed |
Categories / Tags
Reviews
Stay away. I had a new generator installed and it has never started properly. It's brand new but cranks like it's 100 years old before it starts and when it's cold, it won't start at all, what good is that? In addition, I was overcharged for service visits to fix this never resolved, which should have been covered under warranty. After calling repeatedly, some of the charges were reversed. One charge remained which was legitimate. I believed that charge should have also been reversed, so I called my rep. Repeatedly. I got several bills and called every time to find out why I was being charged but no one called back. The bills stopped and I thought they had reversed this charge, like the others. It turned out they had sent the bill to collections without ever calling me back. Do not use this company, they are sloppy, unresponsive and incompetent.
I needed parts for my Kohler marine generator and once again Mayfair Power had the parts in stock. If you live on Long Island, this is the palce to g for parts!
Wanted to have a generator system installed in my home. I called twice and both times left a message. I also left a contact message on their website and nobody return my call. Very unprofessional and im glad i wont be allowing them to work on my house. I will take my business elsewhere.
Found Mayfair online and contacted sales associate Judy who quoted a price of $295 for a yearly maintenance. The technician arrived and completed oil and filter change and ran a test. When i received the invoice it was for $381.17. They charged me $13.40 for a filter & $12.50 for oil which I assumed was included in the maintenance. they also added on $30 because i lived in Locust valley. When I scheduled the appointment I gave them my address and no mention was made of an extra charge for my location. I received a follow up call from the office manager Diane who was extremely apologetic about the confusion and waived the extra fees.
! I dealt with MAYFAIR for ages, starting in the 1970's when I was captaining boats. I didn't realize that you did home equipment until I finally called you. I was dealing with a Kohler recommended service facility [that I won't name] on Long Island. They came twice for my intermittent problem of surging & failing to start. If the genset started when they came, there was nothing they could do!
You sent your tech Ryan; he immediately knew the problem was a common one and re-routed the fuel regulator vents to outside the housing; problem solved. He also checked software and installed a factory update for the charging voltage onto the controller. [apparently the other service company didn't know about the year-old charging update!]
It's been months now, and every exercise is perfect. I thank you for your good work and have recommended you to a number of my friends with whole-house gensets.
Looking forward to future good experiences,