About
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Contact Information
| Phone | (800) 997-9179 |
|---|---|
| Address | 350 5th Ave Ste 4215, New York, NY 10118, USA |
| Website | https://www.phone.com/ |
| Location | 40.7484799, -73.9854245 |
Opening Hours
| Monday: Open 24 hours |
| Tuesday: Open 24 hours |
| Wednesday: Open 24 hours |
| Thursday: Open 24 hours |
| Friday: Open 24 hours |
| Saturday: Open 24 hours |
| Sunday: Open 24 hours |
Categories / Tags
Reviews
The WORST! About two weeks since I moved my number, still no text functionality. I’ve appealed to the customer service team so many times but they are not helping. This has been the poorest onboarding experience I’ve had, and I supposedly have access to their ‘preferred’ team. Very disappointing. Pretty laughable actually, these guys are pathetic. Don’t make the same mistake I did. Go somewhere - anywhere else and you’ll have a better experience
I rarely need customer support, but when I do, Phone.com makes it a nightmare.
Every time I call, I am routed to offshore support where basic communication is a struggle. I often cannot understand the representative, and they clearly cannot understand me. That alone would be frustrating, but it becomes unacceptable when you actually need help resolving a technical issue.
I have been a paying customer for years and tolerated subpar service simply to avoid the hassle of switching providers. That ends now.
For more than a week, I have been trying to get a simple API integration issue resolved. Instead of real support, I receive vague, unhelpful emails asking irrelevant questions that do nothing to move the issue forward. When I try to call, I am repeatedly told that no one is available to help me. I am promised callbacks and follow-up emails that never happen. Not once.
This is not an isolated incident. This is a pattern of avoidance, delay, and empty promises.
Phone.com does not deliver what they advertise and does not provide meaningful customer support to paying customers. If your business depends on reliable communication or technical assistance, stay far away. I strongly regret staying with them as long as I did and would not recommend this company to anyone.
Horrible! Run! Dont say I didn't warn you. A technology company with technology thats outdated and frequently breakdown
Awful experience. Unprofessional. Constant problems with the app and customer service ignores your messages and emails so you get zero assistance. They never get back to you.
Problems with getting alerted for messages so if you want your business to have problems you should use this company