Rockleigh Industries Inc. - Contract Manufacturing Service USA

My company recently explored a potential business relationship with Rockleigh Industries Inc, but unfortunately, the experience fell short of expectations.

During our interactions, the communication from their representative was not only unprofessional but also dismissive and disrespectful—particularly toward members of our leadership team, including our Accounting Manager and Vice President of Manufacturing; the email exchanges are available if you care to investigate. Despite our efforts to clearly outline the mutual benefits of a partnership, the tone and approach we encountered suggested a lack of respect and collaboration. At one point, it was implied that we were “lucky” to be considered for their services, which is not the foundation for a productive business relationship.

Strong partnerships are built on mutual respect, clear communication, and professionalism—qualities we did not experience in this case. We believe Rockleigh Industries would benefit from improving their customer relations approach to ensure more respectful and constructive engagement with potential partners.

As a result, we have decided not to pursue business with Rockleigh Industries moving forward.

Update in response to business reply:

We have reviewed Rockleigh Industries’ response; however, we respectfully disagree with its characterization of events. Our concern remains centered on the unprofessional communication and lack of appropriate resolution regarding the issue raised. The main issue with the payment is the fact that we called the bank and they couldn't verify the phone number in the invoice provided to us. We contacted Rockleigh representative to rectify this issue but we're shocked and still alarmed by the condescending response.

To be clear, this matter was never about payment terms or financial capability. We have been in business for over 20 years, supplying high quality refractory products at scale to a range of customers including Fortune 500 companies, and we are fully familiar with standard industry practices. We take exception to any suggestion that we applied undue pressure to Rockleigh Industries. Our sole objective was to secure quality materials that meet our production requirements and support a reliable, long-term partnership.

Our concern remains the manner in which our team was treated, which we found unnecessarily dismissive and disrespectful. Nothing in this interaction justified that level of conduct.

Strong business relationships are built on professionalism and mutual respect. Unfortunately, this exchange reflects a missed opportunity on Rockleigh Industries’ part. We hope they will take this feedback seriously and improve their customer relations approach moving forward so that future engagements foster collaboration rather than avoidable breakdowns in communication.

via Google

Imagine explaining all these with a stunning 3d animation video

via Google

via Google

Do not believe the reviews. Stay away. Seriously.

Over a period of a few months attempting to get them to provide design work and cost estimates for a new product, the process was constantly derailed by lack of communication, lost samples, changing quotes, etc.

Then, once we finally got to the point where I was comfortable with the per unit price and that we would have rights to the design-work, Roman (the owner, I presume) wanted us to pay for not only the design fee, up-front, but also for creation of the molds and more.

I told him I wouldn't pay for anything more than the $1500 design fee, until we saw the design and could verify it was what we wanted. He agreed.

I wired the $1500. Never received a design. Never. Finally requested the money back. No response.

Don't bother. Run far far away from this company. They still have our money and we have no design.

via Google

Nice company, did great job with our startup product and cheaper than other, tnx guys for help us!!!

via Google