About
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Contact Information
| Phone | (516) 224-3363 |
|---|---|
| Address | 1010 Central Ave A, Woodmere, NY 11598, USA |
| Website | https://nysmartgenerators.com/ |
| Location | 40.6319028, -73.7087332 |
Opening Hours
| Monday: 9:00 AM – 5:00 PM |
| Tuesday: 9:00 AM – 5:00 PM |
| Wednesday: 9:00 AM – 5:00 PM |
| Thursday: 9:00 AM – 5:00 PM |
| Friday: 9:00 AM – 5:00 PM |
| Saturday: Closed |
| Sunday: Closed |
Categories / Tags
Reviews
SG7000AA Review Updated 10/19/22
Positives:
- Nice engine.
- Nice alternator.
- Sturdy, well built frame.
Negatives:
- Poor customer service, phone calls not returned, problems not corrected.
Updated: Owner contacted me to address my concerns.
- Unit not fully tested on propane and natural gas, my unit will only run on natural gas, propane doesn’t work because the propane orifice is too large, flooding the engine with propane.
Updated: A corrected part is being sent to me for the propane mixture problem.
- Chinese made sealed lead acid battery had leaked into battery box when unit was received.
- Battery box is made for a 5Ah battery, but the unit comes with a 9Ah battery. Battery box lid is missing in order to accommodate the oversized battery.
Updated: Will update battery box with a 9Ah battery box.
- Fuel conversion requires moving fuel hose from one port to another, no selector valve.
- No automatic frequency regulation, engine speed governor is the only means of frequency control. Therefore, no-load frequency is greater than 60Hz and full-load frequency is less than 60Hz.
- No automatic voltage regulation.
- Engine not fully bolted to frame. Washers not used on engine/alternator mounting hardware.
Updated: Owner is working with me to address my concerns. I am very appreciative of the help.
Purchased a 13kw generator from them in august of 2022, got it within 2 weeks to my doorstep. We then proceeded to buy 4x 100lb propane tanks from Costco and filled them up to have them on hand.
We ended up using the Generator to power our whole house during hurricane Ian in Naples, Florida.
This unit literally kept our family and friends running without a hitch.!
I would never do business with this company again. Spent close to $5,000 for the Patriot generator. On the 1st start, I discovered an oil leak. After cleaning up the leak, I restarted it the next day and had a smaller oil leak. When I called Jared Katz (owner), he told me I had to get my generator (358 pounds!) to a Kohler repair center. When I pushed back that it’s pretty obvious that I can’t move this thing, he finally said he would pay for the pickup and delivery. After I found the name of a Kohler dealer willing to pick it up (that wasn’t easy), I emailed and left Jared a voicemail, so I could arrange for this to be paid. No return call, nor a reply to my email - and it's been 2 weeks. In short, this company doesn’t care. If you are not local to his shop and are thinking about buying a larger generator, beware that you are on your own if you purchase one and have a problem.
I bought a brand new snow blower from Home Depot in October 2017 which was used for 2-3 snow storms. Came spring time I burned out the excess gas for storage like its required from instruction and storage guide.
As unprepared for an unexpected snow fall November 2018 which meteorologists predicted a couple of flakes, I went in to my garage to confidently put some fresh gas in my snow blower and start it up. Of course it did not. As I tried for the next 40 minutes I gave up and went for my handy shovel.
The next day I tried starting my blower and when it did not, I of course panicked and resorted to google after calling the manufacturer contact which wanted me to take it to get looked at 77 miles away in Connecticut. I found smart generators and got in contact with Shaun which was very confident and followed several steps to making sure he fired it up. Of course this guy was awesome, knowledgeable and definitely knew what he was doing.
Do I recommend this place ? This will definitely be my small engines repair shop from now on.
These guys are super SMART! I've bought multiple generators for all of my properties from them and they work AWESOME! They have the highest quality lowest price anywhere. I've tried just about every generator on the market and I keep coming back to these guys because of the quality of generators, customer service, and super fast response time. Thank you for at least making one area of my life trouble free!!!