The Dermatology Specialists - Greenwich Village

**My Rating: ⭐☆☆☆☆ (1/5)**

I will absolutely never be returning to this practice. My recent visit to The Dermatology Specialists (Greenwich Village location) was a masterclass in disorganization, disrespect for a patient’s time, and a shocking lack of transparency.

The nightmare started before I even walked through the door. I placed over 9 separate phone calls to this office trying to speak with a manager about my upcoming visit. I was completely ignored and didn’t get a single callback until the day right before my appointment.

When I arrived for my visit, the disrespect for my time continued—I was left sitting in the waiting room for an agonizing 1.5 hours before finally being called to the back.

I explicitly booked my appointment under the expectation that I would be treated by Dr. Cary for my procedures. Instead, I was passed around with zero transparency:

1. An individual walked in and performed my first procedure. I naturally assumed this was the attending physician I booked. It was only AFTER the treatment was already completed that I was casually informed this person was actually a resident. Failing to disclose that a resident is treating you BEFORE doing it is a massive breach of trust and patient consent.
2. Next, Dr. Peranteau walked in to handle the remaining treatment. He didn't bother to introduce himself upon entering. Instead of focusing on my care, he immediately started complaining to me about administrative issues, explaining that because of how the procedures were scheduled, it would make their billing and insurance paperwork "difficult."

Let me be entirely clear: your internal billing paperwork is a back-office problem, not mine. It is wildly inappropriate to complain about insurance coding to a paying patient sitting in an exam room—especially one you just kept waiting for 90 minutes. When I voiced my frustration, Dr. Peranteau dismissively told me the procedure was "straightforward." It might be routine to him, but it is MY body and MY physical comfort on the line.

I chose this practice trusting I would get professional, coordinated care. Instead, I was ignored on the phone, ignored in the waiting room for an hour and a half, passed off to an undisclosed resident, and treated like an insurance headache by a dismissive doctor. Save your time, your money, and your sanity, and take your care needs literally anywhere else.

via Google

Had a great experience. Was in good hands. Very nice staff. Clear and direct information given so I understood everything that was going to happen and happening. Very clean. No wait time I was in and out even after getting a procedure done it was quick but I can tell the doctor and his assistant were being attentive and taking their time. Very gentle also.

via Google

I wish I could give a higher rating for them, because the actual medical care I've received has been great. The billing and communication, however, has been so bad I cannot recommend this provider. After being promised 1) my consultation would be deducted from my first session, and 2) being offered a package of 3 or more sessions at a reduced price, neither was initially honored and I was overcharged $330. After billing refused to acknowledge this, I had to leave a negative review to get anyone's attention to attempt to resolve this. I deleted that review because I believed the issue was settled. Here we are months later, and I'm writing another one because I've now been overcharged a total of $410, and I'm getting the runaround when attempting to call, being told to call back and ask for "internal billing" which I'm then told doesn't exist, and leaving messages which are never returned.

via Google

I rarely give 3 stars it's usually 1 or 5 but this experience was unusual. I had a cyst removed from my forehead early 2024 the nurse and the doctors was amazing. The doctor was able to remove it and left no permanent scar. Local anesthesia was used and I didn't feel any pain. Unfortunately the billing department is a nightmare it's September of 2025 and I just received a bill that the billing department gave up trying to retrieve Monies not owed to them from my insurance company and decided to bill me directly! I acted fast and contacted my insurance company
My agent and I was on hold for 2 hours no joke! But we were able to prove all debt was paid in full . If you decide to use dermatology specialist please check with a fine tooth comb any and all bills ps. Act fast. Update October 1st I was contacted by a manager from dermatology specialist and she showed professional interest in resolving the billing issue unfortunately at 1246 pm today my wife informed me she was also contacted by the billing department and she had nothing to do with the procedure? I am hoping they can finally fix these issues because it's a great place for your dermatology needs! 5 stars for now stay tune.

via Google

This was a most pleasant medical visit!! Even after having to reschedule twice, the staff was very accommodating. I was warmly greeted & the intake process was quick & paper free. The waiting room was beautifully decorated as well as the sliding doors on the exam rooms. The clinical staff was so nice! They were very professional & thorough without being stiff or unapproachable. They addressed all my questions & concerns. Looking forward to us working together to keep my skin healthy 😊

via Google