About
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Contact Information
| Phone | (855) 242-6228 |
|---|---|
| Address | 39 W 29th St 8th Floor, New York, NY 10001, USA |
| Website | http://www.audicus.com/audicus-hearing-aid-clinic-new-york-city/ |
| Location | 40.7465194, -73.9891468 |
Opening Hours
| Monday: Closed |
| Tuesday: 9:00 AM – 6:00 PM |
| Wednesday: 9:00 AM – 6:00 PM |
| Thursday: 9:00 AM – 6:00 PM |
| Friday: Closed |
| Saturday: Closed |
| Sunday: Closed |
Categories / Tags
Reviews
I’m giving this company a one-star review based on my experience with the Omni 2 hearing aids.
I purchased the Omni 2 hearing aids online after speaking with a sales specialist. Initially, everything sounded great. I’m a tractor-trailer driver, so the Bluetooth calling feature was one of the main reasons I chose these hearing aids. During one of my first calls from the truck, the person I spoke with said I sounded crystal clear, like I was sitting right next to him.
Unfortunately, over time the sound quality began to deteriorate. I worked several times with the technician assigned to my account, Gianni, and we decided to send the hearing aids back for adjustments. After they were returned, things seemed better, and my 100-day trial period was almost over. However, people still told me I sounded “underwater” during calls.
I returned the hearing aids again to be assessed, but I was told they were functioning properly. The very next morning after charging them, I called my wife and immediately heard crackling in my ears, while she again said I sounded underwater.
Eventually, I had a Zoom call with another tech specialist. One of the first questions she asked was what kind of phone I had. I explained that I use the latest iPhone, and she told me the Omni 2 microphone does not pair well with iPhones. She suggested the Beam model would have been a better option and said she would leave notes on my account to see what could be worked out.
However, when I later spoke with Gianni again, I was simply walked through more troubleshooting steps while I was driving and unable to make changes at that moment. There was no real effort to offer a solution or replacement, despite the earlier recommendation from the tech specialist.
At the end of all this, I’m left with Bluetooth hearing aids that I can’t reliably use for Bluetooth calls — which was one of the main reasons I bought them in the first place. I’ve had to go back to using my Bluetooth headset instead.
Based on my experience, I would not recommend this company.
Bad repair. For the second time I send my hearing aid for battery replacement, it returns as is, saying it's fine. Their service is not good. They are sooooo ignorant, they can't admit nor understand that a battery goes empty while the other one is still glad full. My suggestion, don't buy their products and stay away from them.
Audicus Omni 2 hearing aides:
I'm a 91old man with a significant hearing loss. I've worn "store bought earing aides for 50 years." They evently die and cost much more to replace, $4,000-$5,000. After searching online (Amazon, "Best Rated Hearing for Seniors, etc.", I have found the "best of the best" and just bought." They test you online and set your aides to your ears specs, just like the "walk-ins." Key to my decision to buy was from Audicus.
But, the major reseaon for choosing Audicus was their customer servce. Telephone rep, Brent Stansfield was a champ. His patience , knowledge, understanding and support were the best I've experinnced in my life. Their support is simple. Have any issue, call them, they help you immediatley. Doesn't get any better that! They really have their act together.
I'm happy to finish my hearing life with Audicus Omini 2 hearing aides.
I hope my search for the best online significant hearing loss aid has helped others.
Jim (California)
I'd like to give a big shoutout to Audicus employees for their patience and willingness to help. They literally spent hours on the phone answering and explaining any questions I had. They helped me get things set up. As for the hearing aids, the $2,000 they cost have been well worth it, so far. We got them for my dad. He's had them for nearly two weeks.
I have had my Omni 2 hearing aids for a few weeks. I wear them at least 9 to 12 hours per day. I am very pleased with the hearing aids and the support system. The support team's responses to my questions are timely and thorough.
I have hiked, biked and played golf, and the hearing aids have stayed put. I have been able to lower the sound on my TV 25% since the day I started wearing the hearing aids.
Thank you Audicus for providing a quality product, knowledgeable team and timely customer service at an affordable price point.