About
Chain offering a broad range of industrial equipment, maintenance supplies, tools & parts.
Contact Information
| Phone | (800) 472-4643 |
|---|---|
| Address | 815 3rd Ave, Brooklyn, NY 11232, USA |
| Website | https://www.grainger.com/branch/Brooklyn-Branch-556 |
| Location | 40.6595273, -74.0014591 |
Opening Hours
| Monday: 7:30 AM – 4:00 PM |
| Tuesday: 7:30 AM – 4:00 PM |
| Wednesday: 7:30 AM – 4:00 PM |
| Thursday: 7:30 AM – 4:00 PM |
| Friday: 7:30 AM – 4:00 PM |
| Saturday: Closed |
| Sunday: Closed |
Price Level
PRICE_LEVEL_MODERATE
Categories / Tags
Reviews
Customer service is non-existent which is usually pretty consistent with nyc area. “Order or Pickup” is all you’re greeted with, not even a hello. Not a single employee has an attitude that’s friendlier then an “I don’t want to be here” demeanor. Orders for pick up are supposed to be ready after 9am. If you come at 845am to try and pick up no-one will even entertain looking for it thought obviously it’s already in the store. Grainger in general’s prices are 20% higher then the next most expensive option, availability is the only thing they have going for them. Overall horrible experience every single time, I only use thus Grainger out of necessity otherwise I’d avoid it all together.
Placed a $4000 order and confirmed materials were in stock at the store. After the order was placed, (days) I was sent an email that part of the order was ready. Sent a rep to pick up the supplies and recieved 4 of 41 pieces and told balance ready by end of week.
End of week came and another email came with another partial order ready to pick up. Called and was told that 20 were ready and the balance would be Dec 1.
This was completely unacceptable as we had a job scheduled for the upcoming week.
Sales man was horrible ( short guy with shaved head) Like he couldn’t be bothered. My boss sent the order to the wrong store, so there was a problem but omg he was a bit nasty. Not to mention he gave me 1/4 bolts and nuts. The bolts were course thread and the nuts were fine thread. I had to use my impact gun to screw them together.
Really well stocked location with parts and tools for just about everything you could want related to job site necessities. Expect quality and a speedy staff!