About
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Contact Information
| Phone | (855) 750-8472 |
|---|---|
| Address | 71 S Central Ave #200, Valley Stream, NY 11580, USA |
| Website | http://www.merchantbankcard.com/ |
| Location | 40.6656120, -73.7080639 |
Opening Hours
| Monday: 9:00 AM – 6:00 PM |
| Tuesday: 9:00 AM – 6:00 PM |
| Wednesday: 9:00 AM – 6:00 PM |
| Thursday: 9:00 AM – 6:00 PM |
| Friday: 9:00 AM – 6:00 PM |
| Saturday: Closed |
| Sunday: Closed |
Categories / Tags
Reviews
I don't think they even deserve a 1 star. Very pushy company and false info. I signed up and gave them all the paperwork they needed and asked for right then. I was told to go ahead and start making transactions so I did. The money never got forwarded into my account so I called and they said insufficient paperwork and needed more. They took the fees for the transactions out of my account but sure won't deposit money without more paperwork. Explain that!!! I fought with them for 1 month and cancelled them and they still took money out of account so I had to call my bank and stop payment with them along with disputing charges. Got all money refunded. Oh and they told me the people that signed me up are no longer with them. Imagine that. THIS COMPANY NEEDS TO BE SHUT DOWN ASAP!!!
I really wish I could give them a good review. I wanted a good merchant service. No hidden fees no hassle etc.But here is my experience with them.
First, their sales team is pushy. I was getting calls 3-4 times a day. I worked with Damien. When I had a problem, I emailed him and I didn't hear back from him. I was with square and he convinced me that they would save me some money since square charges 2.75% and they charge 1.39%+.10 cent per transaction. He was running the numbers on his calculator and reassured me that all the bad reviews were result of another company with similar name. So I reluctantly decided to give them a try. After 30 days, I've got a $47.26 charge on my bank account even after they were deducting some fees from my sales which was about about $27 . I knew there were monthly fee , PCI fee and monthly min sales of $15. But what I didn't know was that they have tiered rates of Qualified rate (basically your bank debit card); Mid qualified rate and Non qualified rates ( cards with any rewards or corp cards) on top of the 1.39%. Almost all my sales were considered non qualified. So they have charged me 1.39%+1.50% + .10 cents for each transaction. Overall when I add up everything, I ended up paying them 3.8% of my sales. I've talked to one of their Rep Dona. She was basically saying next month I might get more of the qualified cards. But everyone I know uses their rewards cards. The bottom line is I guess it could be cheaper if all of your clients use their debit cards, not their credit cards. I am going back to Square. At least I know exactly what I am paying and no surprises.
Update: They have charged my bank account 2 more times, since I cancelled my services with them. They offered to give me a refund back. When I didn't see the refund, I called again to ask. But here is the funny part, the supervisor said they couldn't give me a refund, because I wasn't going to change my google review. So that kinda explains all the fake reviews.
As a busy tanning salon owner it is a major deal when your credit card company doesn't work right or doesn't answer the phone. Merchant Bankcard, has always been there on the other end even when I have a line out the door, they are quick and helpful with a great attitude. With the new changes in chips, their equipment was seamless and I had little to no issues. Thank you for being such a great company, small business owners rely so much on your services.
Absolutely wonderful experience with these people. Honest and willing to go above and beyond to make sure I'm happy. Very happy I switched and will continue to refer clients. It's a good feeling to save money and get great service at the same time. Customer service sat on the phone with me for what felt like days and would've given me more time if I needed. The previous company I used, who I'll remain nameless ,played games and the hidden fees were increasing each month. Merchant Bankcard has been straightforward honest and I couldn't be happier.I'm not sure what the negative reviews are about everything has been A+ for me. Thanks guys!
Not sure whom the others writing reviews worked with or why they had a bad experience, but I've been a merchant with this company for about 10 months now and haven't had any problems. The only reason I will not rate them 5 stars is because when I signed up they sent me the wrong equipment but they immediately took care of the problem and overnight-ed me the proper equipment the next day. As far as customer service they are great. The very few times I called the original sales rep and sales manager would always answer or return my calls. So far the rates and fees have not changed and they are as they told me they would be. Very pleased to this point hopefully nothing changes