About
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Contact Information
| Phone | (718) 349-4750 |
|---|---|
| Address | 47-55 37th St, Long Island City, NY 11101, USA |
| Website | http://www.nouveauelevator.com/ |
| Location | 40.7406859, -73.9283859 |
Opening Hours
| Monday: Open 24 hours |
| Tuesday: Open 24 hours |
| Wednesday: Open 24 hours |
| Thursday: Open 24 hours |
| Friday: Open 24 hours |
| Saturday: Open 24 hours |
| Sunday: Open 24 hours |
Categories / Tags
Reviews
TOTALLLY UNPROFESSIONAL!!!!!!! I was at JFK Airport last week and I saw 2 of them mocking a passenger for asking directions. The first one was a short older, white, bald man of about 55 years old with a squeeky voice and a bunch of ridiculous tattoos and the second one was a younger white man in about his mid thirties with totally overdone immovable hair and a big nose. A young girl in her early to mid twenties was asking one of the guides for directions and they were both standing behind her mocking her by making hand gestures and by bobbing their heads in a silly way. If these are the type of unprofessional, arrogant, weaselly and immature people that the airport hire or that Nouveau themselves chooses to hire then they are both definitely lacking in screening in their hiring practices.
The best in the business! I needed an elevator repair for my condo building and after being told it would take over a month, Nouveau saved the day and made the fix in 1 week at one fourth the cost I was quoted for by another company. Nouveau is going to be my go-to company for all elevator needs in the future!
Beyond terrible. There’s a Nouveau Elevator installed at the White Plains Metro North station that breaks ALL of the time. I mean at LEAST 3-4 times a month. Don’t use this service for your elevators, because this is all you’ll ever see.
This company has come to our building in Williamsburg every day for the past two weeks and has not been able to fix our elevator. Sometimes they say they are sending techs who never come, sometimes they “fix” the issue but the elevator breaks again minutes or hours later. Supervisors have come several times over the past week and still no one knows what’s wrong. I have lived in NYC for 20 years and have never seen anything like this. We overheard a tech saying how lazy the previous techs must have been. Please do not hire this company for your building and make sure you are carefully reviewing their bills!! They seem to be intentionally stringing us along and many people in the building are suffering as a result – not to mention that when they do temporarily get it running, we have zero confidence and are worried about the serious safety issues it presents.
We started our elevator modernization in Nouveau 2022 and we are very disappointed with the level of customer service we have received. From the start, communication has been lacking, and our concerns have not been addressed in a timely manner.
Despite the promises made during the initial consultation, follow-ups have been frustratingly delayed, leaving us feeling ignored. We expected a smoother process given the nature of the work, but instead, We've encountered numerous issues that could have been easily resolved with better support and communication. We still to this date have pending items that need to be addressed.
I hope this feedback encourages the company to improve their service in the future.