Finding a reliable BPO Companies in Manhattan takes more than a quick search. The NewYorkLists Editorial Team has vetted each business on this list — verifying active operation, checking credentials, and assessing local reputation — so you can compare real options with confidence. Each listing includes customer reviews to help you make the right call.
Last Updated on 2026-04-15 by
Scott Carlson, Business Listing Analyst
Sound Telecom is a privately owned and operated company providing telephone answering, inbound and outbound call services, unified communications and paging services for customers throughout the U.S. and British Columbia, Canada. For the first two years, Sound Telecom provided business support and telephone answering services during business hours. In 1988, the company expanded its telephone answering services to 24/7/365. Sound Telecom is more than a telephone answering service provider. It is a company committed to a Vision focused on Value, Ownership, Integrity, Commitment and Excellence. It is more than a business; it is a passion to Give VOICE to America. Motivated by a Vision of building a legacy of excellence one call at a time, Sound Telecom uses a highly effective blend of industry expertise, leading technology, and great people to serve customers. Developing remarkable solutions and exceeding client expectations has been the Mission for years as the focus is always on a Vision that consists of Value, Ownership, Integrity, Commitment, and Excellence.
http://www.sound-tele.com/
- Forward BPO based in New York is an experienced BPO company that forms and executes the right call centre outsourcing services to deliver the results you need to drive your business FORWARD. Phone Customer Service is still one of the most sought for customer support channels from BPO companies. their trainers personally customized training programs that adjust to the goods and services of every potential client. Because of this, your phone support team will not only be equipped with needed information and skills in managing your consumers but also the goal to take your business to the next level.
https://www.forwardbpo.com/
- Founded in 1992, Hitech have evolved from being a conventional BPO service provider firm based in New York to a holistic next generation business process management solutions provider. With expertise across varied industries, they partner leading Fortune Global 500; improving the way they manage data to scale faster. their secure data management solutions with transformational outcomes are in accordance to the evolving needs of digital world. Ranked among the top BPO companies by D&B for four years consequently, our 750+ professionals operate out of a facility with build-up area of more than 70,000+ Sq. Ft. they have successfully delivered more than 3,100 projects garnering a vast client base across USA, UK, Canada, Australia & the Middle East.
https://www.hitechbpo.com/
How NewYorkLists Selects the Best BPO Companies in Manhattan
Every BPO Companies on this list has been vetted by the NewYorkLists Editorial Team before being published. We combine independent research, public business data, and direct company submissions into a consistent review process so you can trust what you are looking at.
- Active business verification — confirmed currently operating and serving Manhattan
- Google and Yelp reputation check reviewed for volume recency and overall rating
- License and credential verification where required by Manhattan regulations
- Years in operation and documented service area coverage
- Overall market standing including any known complaints or credibility concerns
Each individual listing includes customer reviews so you can dig deeper before making a decision. Our role is to ensure every business shown here meets a baseline of credibility — the reviews help you take it from there.
Businesses may submit their information for consideration. Every submission goes through the same vetting process above to ensure accuracy and quality within the Manhattan area.
Top BPO Companies in Manhattan: Quick Comparison
| Rank | Company | NewYorkLists Rating | Area of Service | Profile |
|---|---|---|---|---|
| #1 | Sound Telecom | 4.8 ⭐ | Manhattan | View Profile |
| #2 | Forward BPO Inc. | 4.6 ⭐ | Manhattan | View Profile |
| #3 | Hi-Tech BPO | 4.5 ⭐ | Manhattan | View Profile |
Frequently Asked Questions
1. How were these BPO Companies selected?
These BPO Companies were evaluated based on service quality, customer reviews, local reputation, industry experience, and overall value. We also consider consistency, responsiveness, and the accuracy of publicly available business information to highlight reliable and trusted Manhattan BPO Companies.
Latest Customer Reviews
I first signed up with Sound Telecom years ago when I was living in the city. On my recent trip back to New York I decided to drop by their office and say hi to some of the folks that I've developed such a good business relationship with. They were great, as always, and I can't recommend their answering service enough. I'm so glad they do their thing nationwide so I could keep using them after I left NYC.