Argus Merchant Services

Be careful everyone, this company is a scam. When we agreed to use their services they soon started charging us daily fees that weren't in our agreement, as soon as we found out about this we called to cancel our account, but even after we canceled they where still charging us, when we called back they said that we wouldn't be charged next time. It's been 4 months now and they're still charging us!!!

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Customer Service does not answer nor does the cancellation department. I sent my POS system back after I closed my business, but I continue to get charged for almost 5 months. I've called customer service, the salesman who sold me the product, and the cancellation department. Either no one picks up or tells me that I have to talk to someone else. I can't even close my business account at the bank because of this. If you don't want a headache, choose a different company.

UPDATE: I keep getting contacted about changing this review after they did what they were supposed to do. Funnily enough I WAS CHARGED AGAIN after I was refunded my money, causing a fee from my bank because I didn't have money in my account.

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STAY FAR AWAY FROM THIS COMPANY!!! They will have you sign a contract and alter it afterwards. Then they charge you exorbitant fees if you try to cancel within the time they say you can cancel without fees. Then they request you send back the terminal they provided only to delay acknowledging receipt of the terminal and continue debiting your bank account. Now I have a negative report on my credit for $170 left unpaid which was fraud to begin with. This is NOT a reputable company. They also have their base overseas so good luck trying to sue to claim damages.

via Google

I used their service from last May, the customer services is great, and they did lowered my merchant services processing fees. I have changed a lot companies in past few years, but this one is truly trustful. The agent was very patient to explain all details in my statement, and always pick up the call when I needed them. I have referred my cousin to this agent as well, the agent give them also fair good rate and excellent services. I would like to keep working with this agent in the future.

via Google

I can go on and on to write a whole essay on how ridiculously bad this company is. I will just go ahead and summarize all my experiences with this company by warning y’all not to use this company’s service at any cost. (To my Chinese friends: 千万不要用这家公司）

The rate wasn’t that much lower in comparison to begin with. The main reason I signed up with this company was solely because I want to be a nice person. I had once worked in a commission based company right after I graduated from school and I know the hardship of a sales associate in this field.

We settled with a rate and contract was sign. Argus begins to withdraw money from my checking before I could even hook up the equipment. I reached out to the salesman immediately, and he said he would contact the company and request a refund (which never happen till this day).

After I hooked up the equipment disregarding the charges, by wrongfully believing that the sales is a responsible person, Argus begins to charge a rate that was much higher than the what we had settled on. I reached out to my sales again, and was told that he will take care of it and get a refund.

Two months passed by, no refund was make, the rate just keep on going higher. I reached out to the sales again, and I was told that I should be able to see a drop in the rate. And guess what, I was being lied on again. The rate still hasn’t change and no refund was make. Since that last conversation, the sales was not picking up my call. So I call the company instead.

First ticket was created for rate review and was told that they will contact me after 10 business days. I given them 2 full weeks and called them because they didn’t contact me. I was told that instead of charging me monthly, they will combine the fees and charge me quarterly. (Just to make this clear, in my first call, I was told that there is no refund policy. With a quarterly charge plan, it would looks like the issue was fixed because there would not be an extra charge every month, however, the fees will added up and would shows up later on, by then there’s no way I can get those money back).

Second ticket was created near the end of the month, I urge them to get it resolved soon, because if it is not resolved before the end of the month, I will be charged with the higher rate again. They promised to have it resolved in god remember how many days and will contact me once is done. Nothing was heard from them on the promised date, so I called them again, and was told that there was no response from the sales. Excuse me? No response from the sales? So glad you letting me know that...

All my patience is gone at that moment, I don’t want rate changes, I don’t want refund, I just simply want to cancel the service. I was transferred to the account mange department and was answered by a self claimed “manager”. He ask me for the cause of cancellation. I explained the whole situation, and I was told four important things that I wish I knew:

1. The company, Argus, doesn’t have a copy of the contract you sign. They don’t know what rate was settled.

2. Argus is not responsible for the contract, the contract is only an agreement between you and the sales associate.

3. The sales associate is responsible for any refunds and rate change. Argus could not make refund nor rate change.

4. If you can’t get in contact with the sale associate, the only thing Argus could do is to send a email and notice the sales of the situation.

Welp, all my hopes has been given up anyway. I just want to cancel the service before the end of the month to avoid any further charges. Guess what, I was told that it takes 7 business days to close the account.

Good news is that I finally was able to get it canceled. I’m done with this company, I would love to write a novel on it if I have the time, and I will title the novel “Argus, Lier of the Century”.

You can just imagine how bad this company has to be in order to makes me waste my time to write this long review essay. Learn from my mistake, save yourself some money and time by avoiding this company.

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