About
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Contact Information
| Phone | (212) 466-6413 |
|---|---|
| Address | 688 Broadway, New York, NY 10012, USA |
| Website | https://bondvet.com/c/noho-animal-hospital?utm_source=google&utm_medium=organic&utm_campaign=gbp-listing&utm_content=noho |
| Location | 40.7279179, -73.9941252 |
Opening Hours
| Monday: 8:00 AM – 6:00 PM |
| Tuesday: 8:00 AM – 6:00 PM |
| Wednesday: 8:00 AM – 6:00 PM |
| Thursday: 8:00 AM – 6:00 PM |
| Friday: 8:00 AM – 6:00 PM |
| Saturday: 8:00 AM – 6:00 PM |
| Sunday: 8:00 AM – 6:00 PM |
Categories / Tags
Reviews
I love Bond Vet! Dr. Bier helped my little guy Charlie SO much, and her treatmet plan helped reverse some of his kidney disease. So happy with this care!
Disappointing Experience—Great Doctor, but Excessive Upselling and Fee Issues
I was drawn to this clinic by the free check-up offer for new patients and brought my puppy in due to soft stools.
The veterinarian who treated my puppy was great and knowledgeable. Fortunately, I have experience with dogs, so when faced with an initial recommendation for a battery of tests and procedures that totaled over $1,500, I insisted on starting with a stool check. The quick test confirmed a parasite, and the doctor promptly prescribed the necessary medication. We also completed a heartworm test.
Prescription and Weight Issues
The heartworm preventative is now a separate, ongoing hassle. My puppy weighs 24.6 pounds, and the vet has refused to approve a full prescription for either the "up to 25 lbs" dose or the "over 25 lbs" dose. Since these are the only two sizes available, I'm now forced to find a different vet just to get the required monthly preventative.
Poor Customer Service and Upselling
Beyond the medical complications, I was disappointed by the blatant upselling and refusal to honor their promotion:
• Pushed Brand: The staff strongly pushed the Hill's Science Diet kibble, a brand the clinic appears to be sponsored by.
• Refused Free Check-up: When I brought up the advertised free check-up, the front desk informed me I didn't qualify because I hadn't added a "coupon" when making the initial appointment.
Between the aggressive upsell, the frustrating prescription issue, and the dishonest free check-up offer, this clinic has lost two patients (I have two dogs). I would not return to this clinic or recommend it.
Really outstanding experience at Noho Bond Vet this morning with our new rescue pup, Rocky, for assessment and vaccinations. Darren on the front desk was extremely warm, welcoming and courteous. Vet tech Diane was patient and thoughtful in handling Rocky and thorough both in her clinical intake and in explaining charges and medication directions. Dr Murphy is really great, with a kind and calming manner and was very patient with the dog. She had reviewed Rocky's medical records in advance of the visit and offered treatment and assessment options, and guidance on future vaccinations and dental/oral health. Very grateful to have this vet office so handy; a great team and a lovely clean office. I feel very confident about the care provided. Extra touches such as treats, a welcome bag, and the opportunity to avail of summer specials made for a stress-free and pleasant first visit for Rocky. I would definitely recommend this vet practice. Thank you Noho team!
The staff and veterinarians at Bond Vet are always so great with our puppy, our nervous Ellie. They give her treats and let her get comfortable with the surroundings while introducing themselves to her. And, they are also always caring and thorough in their exam, patient with our puppy parent questions and they explain everything while maintaining a kind, understanding & professional demeanor. Definitely recommend them! Here’s our happy Ellie after her exam and yummy treats!
We’ve been bringing our dog Rufus to Bond Vet for over a year now and truly can’t recommend it enough. From the moment we walk in, the entire team makes us feel welcomed and cared for. Rufus actually loves coming here — he gets so excited to see everyone and is always treated like a VIP pup. Dr. Murphy and Dr. Leon are incredibly knowledgeable, patient, and kind. They take the time to explain everything and always make sure Rufus is comfortable and happy. We feel so lucky to have found a vet that we trust completely!