About
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Contact Information
| Phone | (877) 825-3242 |
|---|---|
| Address | 335 Madison Ave, New York, NY 10017, USA |
| Website | https://www.creditonebank.com/ |
| Location | 40.7535576, -73.9781362 |
Opening Hours
| Monday: Open 24 hours |
| Tuesday: Open 24 hours |
| Wednesday: Open 24 hours |
| Thursday: Open 24 hours |
| Friday: Open 24 hours |
| Saturday: Open 24 hours |
| Sunday: Open 24 hours |
Categories / Tags
Reviews
I have had an extremely disappointing experience with Credit One Bank. Customer service was unhelpful and difficult to reach, and when I finally spoke with a representative, my concerns were not properly addressed. The fees seem excessive, and the overall account management experience has been frustrating and confusing.
Communication regarding account issues was poor, and resolving even simple problems took far longer than it should have. Instead of feeling like a valued customer, I felt ignored and left to figure things out on my own.
Based on my experience, I would not recommend Credit One Bank. There are many other financial institutions that offer better customer service, clearer policies, and a more customer-friendly banking experience.
Worst experience ever! Poor customer service. I received a call from their collections department today because I had forgotten to make a payment. It was escalated to the supervisor when I requested an extension for two weeks out because I’m waiting for a new bank card to be mailed. “John”, the supervisor, got on the phone demanding a payment method to process the payment and when I refuse to potentially compromise my accounts by verbally giving him my information on the phone, he says he has an account on file. Great. For giggles, I get on the app and process a pending future payment and plan to pay before it is even processed with my card when it arrives via mail. He then gets an attitude with me on the phone speaking aggressively and very unprofessional trying to argue the validity of my account. I have NEVER in MY LIFE!!!!! I do not recommend this bank AT ALL!!!!
I regret ever giving this business my money DO NOT GIVE THEM YOUR BUSINESS! I applied for a card on March 27 was told my card would take 10 business days to come in the mail. After 10 business days I called back. Was lied to and told they were expediting me a new card . After a week and no card came in the mail I received a email stating my card was being shipped. After another 10 days I didn’t receive a card I called back and requested a refund. I was lied to again and told I would have a check in the mail for the $200 deposit I gave them. After another 14 days I didn’t receive not received anything in the mail. I called back only to be told my account was never closed and that if I wanted to close it a refund would take up to 60 days. This is a horrible company would not trust them with your money nor to help you build your credit. I wasted a month and a half that I could be building my credit and I am still out $200! 0/0 WOULD NOT RECOMMEND!
I just called to check to see if I had the credit from someone who charged
My credit card without my permission my card was showing another charge from
The same vendor the white pages of $39.95 I called for help the person on the phone kept going over my balance I was like im trying to get help with unauthentized charges he could not understand one thing I was talking about I ask do you show a credit for white pages is the last tranaction a credit
To my acct because it does not give any information on your app he hung up on me so and i was charged $4.99 for Calling to get help not make a payment to get help for 80 dollars worth of charges I’m responsible for I’m so upset I do not recommend anyone using this bank they have no customer service when you do get someone they can’t understand and your charged a hefty fee so beware. I was happy with them to help build my credit back up but at what cost to your finances its alot after you figure it up especially being responsible for unautherized charges they arent any help so i guess they only train people to take payments so im out almost 80 bucks with not a care about there customers i recommend to find a card that has better customer
Service Because odds are you will need them at some point
Hello everyone. I am here to give Credit One Bank 2 thumbs up for excellent service. The agents are always professional and extremely courteous whenever I contact them over the phone. Their app is also very user friendly as well. Thank you so much for outstanding service each and every time.