About
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Contact Information
| Phone | (212) 292-3848 |
|---|---|
| Address | 97 E 4th St, New York, NY 10003, USA |
| Website | https://www.diamondbraces.com/pages/location-east-village-ny/?utm_source=GMB&utm_campaign=Profile |
| Location | 40.7260853, -73.9887234 |
Opening Hours
| Monday: 11:00 AM – 7:00 PM |
| Tuesday: 10:00 AM – 6:00 PM |
| Wednesday: 10:00 AM – 6:00 PM |
| Thursday: 11:00 AM – 7:00 PM |
| Friday: 9:00 AM – 5:00 PM |
| Saturday: 9:00 AM – 4:00 PM |
| Sunday: Closed |
Categories / Tags
Reviews
All staff especially the doctor has been amazing throughout my journey. I cannot thank them enough for being so patient with me. Going from Invisalign to braces wasn’t an easy task but well worth it in the end. Highly recommend coming to this location. Blessings.
I had an amazing experience here at Diamond braces. The dentists were very patient and explained to me thoroughly what I needed for my retainers. They made sure that I was comfortable and I left with no questions. I will definitely be coming back again. Thank you so much!
I'd like to formally report concerns regarding the conduct and communication style of the orthodontist I saw during my appointment this morning (12/23) at the East Village location.During the examination, the doctor repeatedly questioned why I had stopped wearing my braces, despite the fact that I clearly explained that I was experiencing tooth pain and required a tooth extraction as part of a dental implant process. I felt that my explanation was not being listened to or acknowledged, and the questioning was delivered in a dismissive and unpleasant tone. After the nurse took photos of my teeth, the doctor concluded that I would need an additional six months of treatment. When I asked for further explanation, specifically regarding what improvements could be expected, how predictable the outcome would be, and what had changed since the original treatment plan. the doctor appeared impatient and repeatedly stated only that “the teeth shifted and need more treatment,” without providing meaningful detail. At one point during this exchange, the doctor said, “What do you want me to say?” This statement made me feel dismissed and disrespected. As a patient seeking medical guidance, I believe it is reasonable to expect clear explanations, professional communication, and patience when asking questions about extended treatment, especially after completing a full contractual treatment period. Rather than addressing my concerns, the doctor repeatedly directed me to speak with the front desk about financing options. This left me with the strong impression that my questions about treatment quality and expectations were being deflected, and that the focus was more on payment than on patient care. As a patient, this experience was upsetting and undermined my trust in the clinic.I want to be clear that I understand the clinical reasoning behind recommending additional treatment time. My concern is not solely about the recommendation itself, but about the lack of professional communication, unwillingness to explain treatment expectations, and the dismissive attitude shown during the appointment. I am submitting this complaint because I believe patient interaction and communication standards should be improved, and no patient should feel talked down to or ignored when asking reasonable questions about their care.
They would be receiving a poor rating based on a recent billing experience, but they worked with me and made sure I still was able to have my treatment the same day, and Alizza provided outstanding customer service in helping me deal with this issue and maintaining her patience throughout the entire process.
What an amazing experience! Dr. Holland, Betsabeth, Meri, and Melissa were incredible. Each of them was so patient, listened to my concerns, and executed at the best of their abilities. Dr. Holland took the time to explain everything clearly, and the level of care and attention to detail was truly amazing. I highly recommend this location to anyone interested in getting their Invisalign treatment done!