Doggystyle,NYC

Max has been getting groomed here for at least 5 years now. Haven't had a single complaint since day one. Always friendly and helpful. Loves his fresh treats as well

via Google

I’m extremely disappointed to say I had a terrible experience at Doggy Style.

I’ve been a loyal customer since 2004, when I first shopped there after moving to NYC from Miami and purchased a beautifully made collar and leash for my Weimaraner, Charlie. Years later, when I adopted my dog Sugar, the first place I went was Doggy Style. I bought another leather collar and leash, assuming the same level of quality and craftsmanship.

Last week, after 10 years of use, the leash clip finally broke—which is completely reasonable. I returned to the store and purchased a replacement. This new leash was thinner, noticeably lower quality, and cost $119 with tax, but I paid it believing I was paying for durability and good service.

One week later, the grommets popped.

I immediately returned to the store expecting a refund or, at the very least, an exchange. Instead, I was told no refunds, only an offer to “fix” it—so it could presumably break again. An exchange was never offered. Only store credit.

That response was unacceptable.

I make a point to support small businesses, and when I pay premium prices, I expect quality, accountability, and service that stands out. This experience delivered none of that. Poor product quality and worse customer service.

I will not be purchasing from Doggy Style again. Deeply disappointed beyond words.

via Google

I had a terrible experience at DoggyStyle. I was repeatedly told that the groom was $80 and teeth were an additional $20 when I called in. I even called the day before to confirm the price. When they rang me up, they charged me $145. No apologies were made and it was insinuated that I made up the information. Beyond this, I repeatedly asked them not to cut my dog's hair too short. This was his first groom, he's a 6 month old Yorkie puppy, and I didn't want a short groom. They completely ignored my request and proceeded to essentially shave him and gave him a super choppy cut. I hate the haircut and he looks like a different dog. I'm deeply disappointed in the experience and I won't be coming back after this. I would give this 0 stars if I could.

via Google

We love going here for grooming! There the best and Theo is always so excited to get groomed and he always looks so handsome! They also have the best shoping for Theo!

via Google

Truly impressed with the product lines and specialty items that I came upon in visiting this store. The name tag I options include a line made by a jeweler - I ordered a bone shaped tag in sterling silver which will have my pup’s name hand stamped into it. SO excited to receive it to wear with collar pictures. Owner and staff are awesome too - informative, patient and helpful all the way.

via Google