About
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Contact Information
| Phone | (917) 238-8315 |
|---|---|
| Address | 315 5th Ave 6th Floor Suite 601, New York, NY 10016, USA |
| Website | https://www.empirelashnyc.com/ |
| Location | 40.7468666, -73.9851770 |
Opening Hours
| Monday: 10:00 AM – 8:00 PM |
| Tuesday: 10:00 AM – 8:00 PM |
| Wednesday: 10:00 AM – 8:00 PM |
| Thursday: 10:00 AM – 8:00 PM |
| Friday: 10:00 AM – 8:00 PM |
| Saturday: 10:00 AM – 8:00 PM |
| Sunday: 10:00 AM – 8:00 PM |
Categories / Tags
Reviews
My lashes look nothing like the image I showed them from their page. I understand that everyone’s eye shape is different but it looks nothing like the map out I showed. One eye has lashes going to the side while the other eye has the lashes more centered. Also there’s lashes missing in the front of one side after I already told the lady to add more to the front. When I explained how I felt RESPECTFULLY the lady at the desk wanted to go back and forth and made every excuse in the book. She knew it looked a mess I seen it in her face when we made eye contact. A takedown plus refund would’ve been the best solution. Not only did they take their sweet time starting my lashes but they took their time doing it as well. An hour service turned into a 2 hr service. If you know your lash techs aren’t the best why would you give a first timer to them? Make it make sense! This place will never see me again. It seems like they do lashes good sometimes I’m very pisssed and it’s my bday!!!!
I want to start by saying that the staff at Empire Studio are genuinely kind and attentive — they took the time to really listen to what I was looking for. Upon arrival, the manager had me sign a waiver and asked me to share reference photos, then passed those details along to my lash artist, which I appreciated.
That said, I do have a few concerns I’d like to share. Unfortunately, my lashes didn’t turn out anything like my reference photo. I requested a wispy hybrid set, and while I understand that results can vary based on eye shape, the final look was quite different from what I had in mind.
Retention was also a significant issue — my lashes were completely gone within nine days, which is well below the standard I’d expect. I’m not sure what adhesive was used, but it didn’t hold up at all.
One more thing worth noting for anyone considering booking: this studio seems to lean toward a more natural application style. If you prefer volume or mega volume lashes, you may want to look elsewhere, as that aesthetic doesn’t appear to be their specialty.
I hope this feedback is helpful to the team and to anyone reading before booking!
I had such a great experience here! The girls were extremely helpful when it came to picking out my lashes they really took the time to figure out exactly what I wanted and made sure everything suited me perfectly. The workers are all so kind, patient, and understanding, which made the whole process feel super comfortable. Overall, my experience was so wonderful and calm that I almost fell asleep like five times lol. Definitely a great place, I would 100% recommend!
I heard about empire on TikTok, a friend of mine started coming here and told me to check it out. I’ve been coming for a year and it’s my favorite lash spot, as someone who’s been getting their lashes done for over 5 years. These are the best lashes I’ve ever received. my retention is amazing, I get so many compliments on my lashes, usually as time goes on and you lose lashes your lashes can look a little crazy. Mine still look amazing even at my 3 week fill, they still look amazing. They never hurt, they never feel heavy. Just amazing! The girls are all friendly and the environment is so peaceful, I always fall asleep! 10/10 always recommend!
I’m not one to normally write reviews but as someone who has been getting my lashes done for over a year I expected way better quality. I got them done 11/25 I took this picture one week later 11/29. Absolute worst eyelashes I have ever received. They did not even last 5 days and I am someone who takes care of lashes. I think I have about 3 left on one eye two on the other. So disappointing because I had liked how they looked on Saturday but I payed over 150 for them to not even last a week is crazy to me.