Kerekes Bakery & Restaurant Equipment Inc. - BakeDeco
About
Established kitchenware store selling new & used baking tools & cooking supplies since 1959.
Contact Information
| Phone | (718) 232-7044 |
|---|---|
| Address | 6103 15th Ave, Brooklyn, NY 11219, USA |
| Website | https://www.bakedeco.com/ |
| Location | 40.6252679, -73.9948649 |
Opening Hours
| Monday: 9:00 AM – 5:30 PM |
| Tuesday: 9:00 AM – 5:30 PM |
| Wednesday: 9:00 AM – 5:30 PM |
| Thursday: 9:00 AM – 5:30 PM |
| Friday: 9:00 AM – 1:00 PM |
| Saturday: Closed |
| Sunday: 11:00 AM – 4:00 PM |
Categories / Tags
Reviews
I ordered from Bake Deco back in December 2025. Almost three months later, I have almost wrangled back the money I spent after substantial back and forth and providing copies of my receipts. I have never received an answer as to why my package didn't get to me nor whether I could re-order and actually have it sent to me successfully. I have twice asked to have my inquiry escalated. My most recent email has been ignored for almost a month.
Kerekes offers wonderful baking tools: large selection, high quality, and great pricing.
My most recent order didn't arrive. Sara Menes looked into, determined that it was lost in transit, and quickly shipped a replacement order. Sara Menes turned this disappointing experience into a super memorable. We communicated via email. She was super responsive, knowledgeable, efficient, and warm. E-meeting her was a real joy.
Through this experience, Kerekes has become my go-to shop for baking tools.
Let me start off by saying that I love their products. Their customer service, however, is lacking. We ordered an item that we needed on a Saturday and we chose two day shipping expecting to get it on a Saturday. They shipped it out immediately and it arrived in my local area Saturday morning at 4 AM. However, UPS has held it for two days. When I called bakedeco just to let them know about this, Instead of saying ‘ Thank you for letting us know, I’ll look into it.’ Which would have solved the matter because I was not asking for a refund, the customer service agent proceeded to tell me how I was wrong and that it clearly states on the website that it is 2 business days… At which point I stopped being OK with this process.
Most companies when they offer two day shipping, it is two day shipping in truth. This is true for WebstaurantStore and most other companies. Truthfully, if I am ordering two day shipping or next day air that means I need it now. Not Monday.
But besides this, this could have been handled so much more smoothly by a better customer service rep and I would not feel angry, and I would not have asked for a refund.
Do better. The customer IS always right…. Even when, sometimes, they are wrong. If all the customer is asking for as an apology, apologize and move on.
I have been looking for chocolate curls that don't cost $25+ (plus another $25 for overnight shipping) for months, probably longer. I finally found this company and I'm so happy! They shipped them to me same day and I got them two days later without expedited shipping. I'm so excited to make my favorite affogato recipe again. Thanks so much! I will be a repeat customer.
As a baker, I was like a kid and a candy store. I absolutely loved their wide selection and their sales section. Everyone in the store was super polite and helpful. It was such an enjoyable experience.