This is easily the best bank I have ever banked at in the USA in my many years of living in the country as, first, a legal alien and subsequently a naturalized citizen. The manager of the bank is extremely accessible, friendly and helpful and he often answers the phone personally when I have an inquiry or a problem regarding my debit card or account and I call the bank instead of walking there from my home. (I have a lot of trouble walking.) If I have to withdraw cash or deposit cash at the branch, there is often no line at the tellers' windows and I am served quickly.
Additionally, when I closed my account at Chase because of its very high transaction fees and opened my account at NorthEast Community Bank (which in any case was closer to my home than the nearest Chase branch), I was pleasantly surprised to find that its fee for receipt a domestic or international wire transfer into my account was only $3.50, compared with the $15 Chase was charging.