About
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Contact Information
| Phone | (212) 202-5009 |
|---|---|
| Address | 500 West End Ave, New York, NY 10024, USA |
| Website | https://www.dial7.com/?utm_source=google&utm_medium=Local&utm_campaign=Google+My+Business |
| Location | 40.7876152, -73.9783358 |
Opening Hours
| Monday: Open 24 hours |
| Tuesday: Open 24 hours |
| Wednesday: Open 24 hours |
| Thursday: Open 24 hours |
| Friday: Open 24 hours |
| Saturday: Open 24 hours |
| Sunday: Open 24 hours |
Categories / Tags
Reviews
Driver was there early waiting. Super easy to book and they were flexible with me when I needed to push my pickup time back. Very professional, clean car, and kind and safe driver. :)
Let me start by saying I have been a dial 7 customer since I moved to the city 9 years ago, so I have been a loyal customer up until now. I landed after my flight and got the email and text confirmation as usual to click ready when you’re ready for pick up, I did. Notice said I would get my car info in a minute or two like usual. 10 mins later I got no email so I called. Dispatch had a problem and my driver was still 30 mins away. After waiting 40 mins the car finally comes. As the driver was driving through the city he started fiddling with his phone causing him to swerve and people to beep, creating unsafe conditions to the point i had to ask him to stop his phone and please pay attention to the road and wait til we are parked. We are parked I already prepaid so I should be set to leave and run to work just being late, wrong. The driver forces me to stay In his car bc his app with the company isn’t working to put his tip in (which is what he was fiddling with making unsafe conditions) He’s trying to call his company and not letting me leave while I’m literally begging him to let me leave (which is already a scary thing to deal with as a woman traveling alone) and I keep telling him I’ll call the company after I make it to work. I finally get out of the car and call dial 7 requesting a refund or something because they were egregiously late and put me through unsafe conditions and I unfortunately had the displeasure of speaking with the Manager Susan who instead of apologizing after hearing the above decides to lecture me about dial 7’s policy regarding credit cards - I don’t care about that. I’m calling about the fact you are a car service with my flight info meant to pick me up on time to make my life feel safe and easy. Instead I was forced to wait with no information, and put through unsafe conditions, while the manager refused to acknowledge what happened and refused to listen to me. I don’t know who hurt Susan to make her speak to people the way she did at a customer support facing job, but for the sake of your safety and sanity USE UBER OR LYFT and pray you don’t have to talk to Manager Susan about anything because she will refuse to help and give you nothing but an extra headache. The car ride is recorded I kept telling her to literally listen to the tapes, you can hear everything I say is accurate. I understand the competition is high with services like Lyft and Uber, but Dial 7 is never going to be able to compete with them if this is how management treats their loyal customers. Will never waste my time with Dial 7 again. Be warned there are so many other car options out there!
Great service. I was a little nervous using them for the first time, because I needed a 2:30 AM pickup to go from my hotel in Manhattan to LaGuardia airport. The driver was right on time (actually, about 30 minutes early), and there was good communication by text when he was on his way and when he had arrived at the hotel. The ride to LGA was nice, and he took us right to the terminal. I will definitely use Dial 7 next time I’m in the city. Thank you.
For years, I have depended on Dial 7 for excellent car service in NYC. The drivers are always professional yet friendly, and it's always a pleasure to ride with them. The Dial 7 mobile app works fine, but the phone call center for customer service is also great if you need to talk to a live person for any reason after making arrangements online - everyone is knowledgeable and nice. Basically, they do everything well and have been doing so for many years. I use other services in other cities, but for me, when in NYC, it's always Dial 7.
We used Dial 7 for the last 3 visits to New York (both too and from airport) and I cannot fault them! The cars arrive quickly/on time and are clean and the drivers are courteous. You are kept up to date via email/text message on arrival times etc and all fares are calculated beforehand (so no nasty surprises!). I would definitely recommend this company and will use again in the future.