About
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Contact Information
| Phone | (718) 666-3394 |
|---|---|
| Address | 354 4th Ave, Brooklyn, NY 11215, USA |
| Website | https://www.pepboys.com/stores/ny/brooklyn/354-4th-ave?Cid=gbp_appt_AN:PB%7CPB:G%7CTT:GBP%7CCG:CONVERSION%7CCD:SERVICE |
| Location | 40.6738826, -73.9870419 |
Opening Hours
| Monday: 7:00 AM – 8:00 PM |
| Tuesday: 7:00 AM – 8:00 PM |
| Wednesday: 7:00 AM – 8:00 PM |
| Thursday: 7:00 AM – 8:00 PM |
| Friday: 7:00 AM – 8:00 PM |
| Saturday: 7:00 AM – 7:00 PM |
| Sunday: 9:00 AM – 6:00 PM |
Categories / Tags
Reviews
I'm a master service tech with factory training and familiar with auto service. My inspection was expiring so I went here in a pinch.
I requested a state inspection, a tire rotation and to check 2 tires losing air. We signed up for an 8:00am appointment - first one of the day. Still, I waited nearly 3 hours and they didn't even rotate or fix the tires.
2 hours in, I needed to leave to take my mother-in-law to the airport but the advisor insisted I stay and wait. Later he further insists I was wrong about the tires losing air but that they needed to repair a different tire (that seemed fine). The two tires I mentioned are still losing air!
State inspection takes 15 minutes anywhere else. The visit was a waste of time and money - plus insulting and frustrating to boot.
If you aren't working on the car, why not just let us leave?
Felt like babysitting... if the kid took your car keys and wouldn't give them back.
Thank you to the pep boys team I worked with today. Everyone was welcoming and pleasant to do business with. I did not feel pressured and the team was very caring for the safety for myself and family . They were informative and educated me in the issues with my car. Would definitely recommend in the future to others
The customer service at this location exceeded my expectations. Andrew and Erica were especially attentive to my needs and took the time to thoroughly explain my options and the next steps in the process. Andrew was also very transparent about the expected timeline, which I greatly appreciated. Their professionalism, clear communication, and willingness to help made the entire experience smooth and pleasant. Both Andrew and Erica provided outstanding customer service, and I am grateful for their assistance.
Julian did an excellent job of getting me seen without having an appointment! Their service was very fast and efficient and within an hour I had a diagnosis for my car. Shanni was also really helpful and made sure that he let me know all of my options. I didn’t feel pressured to purchase anything! Excellent guys ask for them if you ever go!
Came in for an oil change. Here’s the timeline
3:40pm - I call to see how busy it is - confirm it will be available by 6pm, “yes if you bring it in now” ok great
3:45 - I drop off the car
3:49 - confirmation text, estimated completion 6pm started on the website
5:50 - I check the website tracker. Showing no technician assigned yet… so I call… it’ll be 30 more minutes. I ask if there’s any way to prioritize… I was told 6pm work would be complete… “no, we said it was 2 hours until it could be worked on”. That is not true. But OK, 6:20 I’ll deal with it
6:25 - I arrive to pick up the car. “It’s still being worked on”
6:45 - still in the waiting room, will be late for a dinner reservation, but now plenty of time to write this review
6:50 - systems are down! Car ready but can’t check out
7:00 - an hour late, finally able to check out. Also now see they add a $9.99 charge for resetting my oil check warning (which is easily manually done by me). Thanks! 😑
Poor time estimate, then deflection when called on it, and now blowing right through the revised estimate. With a realistic estimate I would have just brought it in tomorrow. I advise padding any estimate they give by an hour, or just going to one of the number of local shops in the neighborhood