About
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Contact Information
| Phone | (844) 628-6969 |
|---|---|
| Address | 86 Chambers St, New York, NY 10007, USA |
| Website | https://www.nymcu.org/branch-and-atm-locations/manhattan-branch?hsLang=en |
| Location | 40.7141873, -74.0065348 |
Opening Hours
| Monday: 8:30 AM – 4:30 PM |
| Tuesday: 8:30 AM – 4:30 PM |
| Wednesday: 8:30 AM – 4:30 PM |
| Thursday: 8:30 AM – 4:30 PM |
| Friday: 8:30 AM – 4:30 PM |
| Saturday: 9:00 AM – 1:00 PM |
| Sunday: Closed |
Categories / Tags
Reviews
Visited MCU Bank today to deposit money into my account through the ATM. After finishing my deposit, I stood near the exit inside the locked ATM area for a moment so I could safely transfer money between my own accounts before leaving. While doing this, management made multiple overhead announcements telling people who were not using the ATM to leave immediately, and the second announcement clearly felt directed at me.
As a customer actively handling my banking and trying to safely manage my money before stepping outside, the experience felt unnecessary, uncomfortable, and unwelcoming. I understand banks have security policies, but there is a respectful way to handle situations without making customers feel targeted while they are still completing their banking tasks.
My Grandmama been a member for years and she tired of the ATM not working at different mcu and wait time is too long. The company had 4 billion in assets and CEO Kyle is making 1.4 million and Toni Ann is making 400,00 and atm still not working and the working. I look up the pay for the workers and it not good no wonder the manage Tayna D something had a attitude this review is long over due keep
This branch is consistently understaffed. Every time I come here, it’s overcrowded with long wait times. Tellers go on lunch during peak hours while customers are left standing in line. Breaks are understandable, but poor scheduling and lack of coverage shouldn’t fall on customers. Management needs to do better.
Every last MCU has the same issue. Extremely long lines and limited service. Don’t ever walk in thinking you’ll be quick. Expect to spend at least an hour, doesn’t matter the location. Spent my entire lunch trying to get a check to pay my rent and still didn’t get it. This bank needs to do a better job of anticipating its customer needs and having 1 teller working when the bank is completely full is irrational.
Happy to see MCU making changes to make our banking experience better. I was pleased to know they had a new more up to date location. Very clean modernized design. I was in need of a new atm card.
The staff even seemed to be more inviting. Fingers crossed that they keep this same momentum and update other locations. Lastly the I was super happy to see they did away with the whole take a ticket routine. They now use iPads to take your information upon arrival 😎
I forgot to mention I was even given one of the new MCU tap and go cards.🥰 totally new look to the card.