NYC Employee Health Benefits Program
About
No description available.
Contact Information
| Phone | (212) 513-0470 |
|---|---|
| Address | 40 Rector St, New York, NY 10006, USA |
| Website | http://www1.nyc.gov/site/olr/health/healthhome.page |
| Location | 40.7101968, -74.0105606 |
Opening Hours
| Monday: 9:00 AM – 3:00 PM |
| Tuesday: 9:00 AM – 3:00 PM |
| Wednesday: 9:00 AM – 3:00 PM |
| Thursday: 9:00 AM – 3:00 PM |
| Friday: 9:00 AM – 3:00 PM |
| Saturday: Closed |
| Sunday: Closed |
Categories / Tags
Reviews
If l can give this office 0 stars, I would. I worked for the City of NY for 30 years. And currently retired. First of all I called this office after the changes were made in health Insurance it was my 3rd time. All I need is a form. The waiting time to get a representative is approximately 1 hour. If you request a call back it advises you it will take 3 businesses days. I am currently without health insurance and disabled. It is so sad that after serving the City we have to literally beg the representative that seemed bothered by my request.
The wait was not to bad and I finally got to talk to a representative the person was great and very knowledgeable with helping me resolve my problems
AWFUL. Difficult to reach, reps I’ve spoken to know less than I do. Website fails to allow you to search by “preferred provider” which is a zero co -pay. After 40 yrs of service, the City screwed us on a benefit most of us stayed for & counted on.
No one picked up the phone. Been trying to call for days. Although when someone finally answered the phone. They were very nice and helpful.
My wait time on a Friday at 1:00pm wasn’t terrible, about 12 minutes.
I was confirming that they had received all the necessary information so that my transition to Medicare/GHI Senior care was all set up. They looked up the account, confirmed that all necessary info was received, and advised me regarding Part B reimbursement.
It was all done very efficiently by the service representative and they were very pleasant (note that I tend to be nice to customer facing employees as I know what it can be like at times)
If the organization had sent me a simple acknowledgement that they received/processed all the necessary information I would not have called, but that is not the fault of the representative.
Surprisingly good!