About
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Contact Information
| Phone | (212) 790-8910 |
|---|---|
| Address | 28 W 53rd St, New York, NY 10019, USA |
| Website | http://baccarathotels.com/spa-de-la-mer?utm_source=google-gbp&utm_medium=organic&utm_campaign=gbp |
| Location | 40.7608120, -73.9773920 |
Opening Hours
| Monday: 9:00 AM – 8:00 PM |
| Tuesday: 9:00 AM – 8:00 PM |
| Wednesday: 9:00 AM – 8:00 PM |
| Thursday: 9:00 AM – 8:00 PM |
| Friday: 9:00 AM – 9:00 PM |
| Saturday: 9:00 AM – 9:00 PM |
| Sunday: 9:00 AM – 9:00 PM |
Categories / Tags
Reviews
I mean, there are just no words for how beyond incredible this spa is!
First of all, Carla and Sarah made my booking process so easy. We had to make a last-minute change, and they were able to move things around to make it work, which made my job so much easier.
Then, you get there. Getting massages is my only knee time so it is my favorite thing to do. I’ve tried countless spas and I’ve never experienced anything as perfect as Spa de La Mer. I had Edwin as my therapist, and somehow he got all of my knots out without any pain. Even the next day, I was feeling incredible and pain-free. The whole experience of the massage was the best I’ve ever had.
But, the real icing on the cake is access to that incredible pool. We had a cabana, and the whole place to ourselves. It was literally just the best spa day I’ve ever had.
Cannot recommend this spa enough!!
While the space itself is beautiful, the overall experience fell far below what you would expect from a luxury spa.
The facilities were not functioning properly—the jacuzzi jets did not work, and there was constant staff traffic in and out of the locker rooms, which made it feel disruptive rather than relaxing. At one point, the women’s locker room had a very unpleasant odor, which was honestly shocking for a spa of this caliber.
Service was also disorganized. The men’s locker room did not have robes or shoes available, which delayed our already late appointment even further. Despite this, the massage felt rushed. The therapist primarily used elbows, and at times the pressure was uncomfortable rather than therapeutic.
The dining experience was another major disappointment. We ordered multiple items (salad, chicken sandwich, tuna dish, and two drinks), and the bill came to over $200 with automatic gratuity. The fries were soggy, and I sent one dish back, but no one clarified whether it was removed from the bill. When I asked, I was redirected between staff instead of receiving a clear answer.
To be fair, the lifeguard was kind and helpful, but overall, the staff did not feel attentive or accommodating.
This space has incredible potential, but the service, organization, and attention to detail need serious improvement—especially given the price point and reputation associated with Baccarat.
I had a truly fantastic experience at the spa. From the moment I walked in, the atmosphere was calm, welcoming, and beautifully relaxing.
My massage with Bogdan was exceptional—he was highly professional, attentive, and clearly very skilled.
Miracle Broth Facial with Lina was incredibly soothing and rejuvenating. She was gentle, knowledgeable, and made the whole experience feel luxurious and personalized.
Overall, I left feeling completely refreshed and cared for. I highly recommend this spa to anyone looking for high-quality treatments and a peaceful escape.
We had a wonderful time at La Mer Spa. Everything was great—from the friendly staff and easy communication to the beautiful, relaxing space.
We had massages with Edwin and Kimberly, and truly enjoyed both experiences. The massages were very relaxing, and the massage bed was extremely comfortable with a pleasantly warm setting that made the experience even more soothing. Overall, our time at the spa felt calm and rejuvenating.
Before booking, I read through many of the reviews and honestly didn’t have strong expectations—but I don’t really understand the negative ones. Regarding the train noise: this is NYC, so it’s to be expected. It wasn’t loud at all—in fact, we found it oddly relaxing.
A few helpful notes: they do have hair dryers, you just need to ask at reception. The changing room is well-stocked with Diptyque shampoo, conditioner, shower gel, body creams, and Marvis toothpaste. If you’re booking a massage, you can also ask the receptionist about reserving a cabana (it’s available for 90 minutes and stated in the email confirmation).
The pool area is beautiful and very clean, and we were welcomed with a complimentary green juice, which was a nice touch.
Overall, the pricing feels average for this level of service and hotel experience. We’d be very happy to return.
Booked a 60 minute massage at the baccarat spa de la mer as a birthday treat. The massage itself was relaxing and enjoyable. The amenities include a steam room, showers and a salt water pool with cabanas. The whole experience start to finish was wonderful, if overpriced. However that is to be expected in a hotel spa. Recommended for a special treat.