About
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Contact Information
| Phone | (212) 608-5034 |
|---|---|
| Address | 287 Broadway, New York, NY 10007, USA |
| Website | https://locations.td.com/us/287-broadway-city-hall?y_source=1_MzE0NzI0OS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D |
| Location | 40.7146950, -74.0062410 |
Opening Hours
| Monday: 9:00 AM – 6:00 PM |
| Tuesday: 9:00 AM – 6:00 PM |
| Wednesday: 9:00 AM – 6:00 PM |
| Thursday: 9:00 AM – 6:00 PM |
| Friday: 9:00 AM – 6:00 PM |
| Saturday: 9:30 AM – 1:00 PM |
| Sunday: Closed |
Categories / Tags
Reviews
I had a great experience at this branch! I needed to make change in my accounts and the customer service staff was very helpful and worked with manager to make change. They even called me next day even to let me know the change had been completed. Very helpful and efficient!
Really great bank, I always go after 5pm because the service is quick and the tellers are very kind. One of the workers Sedipta (so sorry if I spelt it wrong) helped me get a new card in literally 10 minutes it was great. Overall i recommend this branch for TD Bank assistance
Ms. Anaria Grant was very pleasant from the time I walked trough the door. She treated me with expertise and efficiency. I was very pleased with the ambiance and cleanse of the branch. The other branch members, where on point and helpful also. One took me to the ATM to my sure my new card was working before I left the branch. I was very impressed with that. This was just my 2nd time at a TD Bank.
Hit and miss. I had a great experience over a year ago, but lately it has been poor. I waited for a long time the other day for a transaction that could not be done over the phone, only to be told I had to come back with different documentation. After coming back for the second time, and waiting 20 minutes, when I asked how much longer it would be I was told at least another 10 minutes with no apology. There were about 10 other people waiting who just got up and left. It would have been nice to have been given an appointment since I now have to return for a third time just to do a quick transaction. Consider banking elsewhere.
Update: interaction third time was positive, rep was helpful, and my issue was resolved - but it should not have taken three visits.
I walked in this bank with an emergency to use the washroom. Not fun but it happens to everyone at some time. I spoke to someone and kindly asked to use the washroom and told him it was urgent. He told me they don't have washrooms. So if you talk to a rep that lies outright about something like that, chances are they will lie to you about your financial needs. This bank needs a talk about having some compassion and doing for others as they would want to be done to them in that situation.