About
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Contact Information
| Phone | (833) 518-1613 |
|---|---|
| Address | 158 W 27th St Fl 10, New York, NY 10001, USA |
| Website | https://versemedical.com/ |
| Location | 40.7461800, -73.9933360 |
Opening Hours
| Monday: 10:00 AM – 6:00 PM |
| Tuesday: 10:00 AM – 6:00 PM |
| Wednesday: 10:00 AM – 6:00 PM |
| Thursday: 10:00 AM – 6:00 PM |
| Friday: 10:00 AM – 6:00 PM |
| Saturday: Closed |
| Sunday: Closed |
Categories / Tags
Reviews
At first, I was happy with Verse Medical. I started receiving my medical supplies from them in April, but it has become increasingly difficult to work with the company.
I have been trying to get a different size stoma wafer. At one point, I received a shipment of supplies, but the wafers were missing. Because I had already requested a different size, I assumed a second box containing the new wafers would be sent separately. When nothing arrived, I called Verse Medical and was then informed that I needed a new prescription. No one had contacted me to let me know there was a problem or that additional paperwork was needed. After that, my doctor's office promptly faxed the prescription to the number Verse Medical provided, yet after multiple phone calls, I was repeatedly told that it had not been received.
The final straw was my experience with customer service today 6/8/26. The representative I spoke with, whom I believe was named Daniel, answered the phone in an unfriendly manner and seemed irritated from the start. As I explained my situation, his attitude became increasingly rude. When I asked a question about a date he had already mentioned, he let out a loud sigh and repeated the information in a very dismissive tone. I was so upset by the interaction that I ended the call. No one should be talked to like that, even if the person you are talking to really hates their job. It was very apparent that the rep I was talking to did not want to be there.
Dealing with medical issues is stressful enough without being treated poorly when trying to obtain necessary supplies. I'm simply trying to get a different size wafer and am now running low on supplies while waiting for this issue to be resolved. Because of the lack of communication and the poor customer service experience, I have decided to switch to another supplier.
I believe Verse Medical would greatly benefit from additional customer service training. Patients who depend on medical supplies are often already dealing with difficult health challenges, and they deserve to be treated with kindness, patience, and respect.
My supplies were always ordered immediately and arrived within a day or two. They answered every text, question immediately. I am so impressed at how fast they respond. It's so refreshing to have a company that communicates so quickly and well. They are just so pleasant and every time I needed something it was done immediately and stress free. I can't say enough about how easy they are to deal with. Not one negative thing. I'd give them 10 stars. I wish everyone were this easy to deal with. Thank you so much!
I received my upright walker today, I absolutely love it. I love the very quick and accurate communication and delivery that I received. I wasn’t able to get out of bed and walk around to much before I got the walker, it’s just what I needed. This walker is highly recommended.
On FRI 4/17/2026, my podiatrist requested for wound care supplies to be shipped to my home; they said it would be a “big box. A little later that same day, I received a text from David stating they received an order for me, and also included a patient packet info for me to read.
By MON 4/20, I was notified that a part of my supplies had already been shipped and provided a FedEx tracking number! Later I received a notification for a 2nd package!
In the meantime, I had a few questions and David always responded very quickly and addresses all of my questions! I was very happy he was assigned to me because he was very helpful, knowledgeable and professional!!
Well! The box arrives on Wednesday 4/22 and the biggest surprise was how HUGE the box was! To me it looked like a year’s supply! I had bought me a few supplies earlier in April but using it sparingly due to cost…so to see this box of supplies was a blessing and very much needed and appreciated!! 🙏♥️
I’m just so grateful to my podiatrist’s office for placing the order and to David for how quickly he got everything put together, shipped and delivered!! From my point of view, it was a flawless process; I am extremely impressed and appreciative of everyone who made this happen!! Thank you just doesn’t seem enough!! Mahalo!! 🌺
I LOVE THIS COMPANY! I don't normally rate websites, but Verse Medical just really stands out among the rest, so I'm happy to recommend this company and their website for all your medical ordering needs. I started needing medical-grade compression socks about 6 months ago now, and I did not expect to have to pay so much for socks! BUT with these guys, it's worth every penny!! Verse Medical is such an easy company to work with, from ordering online to the ease of texting an actual human who responds to questions with actually helpful answers, every part of this experience with Verse Medical is easy, pleasant and even fun! AND I get exactly what I order every time, and it works exactly like the site says it will, every time. And if I have a question, I can reply to the text they send to confirm my order, and David replies not only within the same day, but within the same HOUR usually! I just cannot say enough good things about this company rockin' out in Brooklyn and making my life a lot easier with every order I make! Try them out - You will NOT be disappointed!