About
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Contact Information
| Phone | (212) 491-1234 |
|---|---|
| Address | 2230 1st Ave, New York, NY 10029, USA |
| Website | https://www.care1homemedical.com/ |
| Location | 40.7949232, -73.9358464 |
Opening Hours
| Monday: 9:00 AM – 5:00 PM |
| Tuesday: 9:00 AM – 5:00 PM |
| Wednesday: 9:00 AM – 5:00 PM |
| Thursday: 9:00 AM – 5:00 PM |
| Friday: 9:00 AM – 5:00 PM |
| Saturday: Closed |
| Sunday: Closed |
Categories / Tags
Reviews
Kudos to Jalisa M. Jose in the Customer Service Department. She was outstanding in providing me knowledgeable service. Her attention to detail and patience in not only guiding me throughout the process, but in handling of the overnight delivery service was outstanding. A credit to the organization.
Very disappointing customer service. My CPAP machine fell and was damaged. After making several calls it took a week before I received an initial response, The a few days later, I received a call from another representative that was not aware of the previous interactions. He suggested a loner device and finally it was shipped.
Second issue. The company is supposed to send replacement nose pillows as they should be changed every two weeks. On February 9th I received a follow up call and was told that the nose pillows were to be shipped soon. On February 18th, nine days later, I called to inquire about the shipment and was told that the nose pillows were delivered by UPS on February 5th! The delivery photo showed UPS placed the package at my garage door, not on the front porch. My security camera shows the package blown away in the windy weather. After informing Care One, I was told I would receive a call back that day. Five days later, no response and calling today, I was told everyone is working remote and it would take a day to receive a call back from a manager. Meanwhile I have only the original nose pillow, which has been in use over four weeks, two weeks past the recommended time frame.
This is completely unacceptable.
I had a pleasant conversation with Ms. Juliana Howell today. She assisted me in continuing my shipment of CPAP supplies seamlessly. Ms. Howell was very polite, courteous, and professional. I would recommend family and friends to Ms. Juliana Howell.
This January, I visited Care One's 1st Ave location to pick up my PAP machine and receive an orientation. John and Juliana explained how to use and care for the device very thoroughly. They also were very patient with me ensuring my mask fit just right. John called me back a few days later to ensure everything was working well -- which it was. It is really great to have a provider that you can visit in person or they will come to the home. I would highly recommend Care One as a CPAP provider for their personalized service.
Im very satisfied with Care One, Brian Debrucker Cota was very easy to deal with. He listened very carefully to what my needs were. He explained how everything will work going forward and gave me contact information for any questions I may have going forward. Brian was a true professional!! Highly Recommend both Care One Medical Equipment along with Brian ...