About
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Contact Information
| Phone | (347) 630-0744 |
|---|---|
| Address | 800 3rd Ave #1027, New York, NY 10022, USA |
| Website | https://www.directconnectautotransport.com/ |
| Location | 40.7556476, -73.9713866 |
Opening Hours
| Monday: Open 24 hours |
| Tuesday: Open 24 hours |
| Wednesday: Open 24 hours |
| Thursday: Open 24 hours |
| Friday: Open 24 hours |
| Saturday: Open 24 hours |
| Sunday: Open 24 hours |
Categories / Tags
Reviews
Friendly staff and the car arrived in good shape. The problem was the driver called me a few hours before delivery to tell me that the streets in my area are too tight for his large truck, so I sent him a picture showing that the streets are spacious and that he should not have a problem, he then admitted that his company does not allow deliveries in my town due to an incident they had where the truck got stuck. I wish they had told me when I signed up because I had to go get the car in a different town with short notice and to make matters worse, the seller of the car forgot to put a temporary plate, so here I was in a different town with a car I could not even drive.
Next time, it would be nice to disclose up front, that some cities, my city, a major city, is not served, so I can plan and decide ahead of time.
My experience with these guys was great. Sally was very professional and helpful. She was able to get my car picked up from the port ASAP for a great price. The driver they contracted to fulfill the delivery was great as well. Very easy process and I will definitely use them again if I need another car moved.
The actual truck driver who delivered my car was AMAZING. The person who initially took my call Kristen wasn’t so great. She started out great, however after my car was actually picked up, she stopped communicating. She intentionally would avoid my phone calls and send me to text in which she never got back to me. When there was an issue with my car getting delivered on the date she initially stated, she stopped responding. It was supposed to come on Monday, however I had to call the company and get the driver’s number because Kristen refused to handle the situation. I called and spoke with multiple people in the company who were more helpful. Unfortunately a bad taste was left in my mouth. When you’re trusting a company to actually take care of your vehicle and actually have good customer service, ask for someone else instead.
Direct Connect Auto Transport literally saved us when another car transport company, (Midland Van Lines), tried to scam us and left us in a last minute pickle. Direct Connect called me the minute I filled out their online form, and Richard Decof worked his tail off to get us a driver the day we called! The other company, (who are extremely corrupt), put us in the most stressful situation, and Richard didn't stop working until he found us a driver. Everything went smoothly with the pickup and delivery, and Richard reached out afterwards to check in and make sure we were happy. If you're looking for a company who truly cares about you and won't try and scam you and your loved ones, use Direct Connect! I cannot say enough about how wonderful they are!
The service I received from Richard was excellent. He worked very hard to have my auto shipped on time. The driver, Jerome was great. He kept me well informed and picked up my auto one day early and also delivered it one day early. He also has great customer service skills. I highly recommend Direct Connect Auto Transport