About
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Contact Information
| Phone | (212) 349-1313 |
|---|---|
| Address | 80 Nassau St, New York, NY 10038, USA |
| Website | https://www.eyetoeyevisioncenters.com/ |
| Location | 40.7099218, -74.0079010 |
Opening Hours
| Monday: 10:00 AM – 5:00 PM |
| Tuesday: 10:00 AM – 6:00 PM |
| Wednesday: 10:00 AM – 6:00 PM |
| Thursday: 10:00 AM – 6:00 PM |
| Friday: 10:00 AM – 6:00 PM |
| Saturday: 10:00 AM – 4:00 PM |
| Sunday: Closed |
Categories / Tags
Reviews
had a frustrating experience with the front desk staff regarding my recent appointment just today. They canceled my visit, stating that my VDT form was missing a signature. However, after contacting both my union and Davis Vision, I was informed that the section in question is actually supposed to be left blank.
When I called the office back to clarify, I was then told they would accept the form as it was—something that should have been acknowledged from the beginning. This miscommunication resulted in an unnecessary cancellation and inconvenience that could have easily been avoided with proper understanding of the required paperwork.
I hope the staff can be better trained on form requirements in the future.
Ramona is so so helpful. I had a great experience. It is so odd that everybody else seems to be so rude. Perhaps someone needs to pay attention to staffing.
The customer service supersedes standards and they’re work is done in a timely fashion with updates along the process. I’ve bought multiple frames in from 3rd party sellers and they help me put my prescription in them every time.
Dr. Ruvio is thorough with my eye examination. Explained everything in detail with me, very knowledgeable and friendly. The staff was kind and friendly. Very helpful selecting my frames, patient and went through every process with my insurance and customizing my frames. They took the extra time to walk me through and educate me on all my options. I felt like I received personalized service and highly recommend. I love all 3 frames!
One star for most of staff that are nice and helpful. This doctor is the most pompous man I have encountered in a professional doctor to patient setting. Talks over you and tells you basically you are wrong from the beginning of your experience. I tolerated it initially because my eye prescription hadn't changed over the years but this last interaction will have me not returning and warn others to beware. The extra disappointing part of my last visit is I was expecting it. I joked with the staff the day before when making the appointment to please ensure he is in a pleasant mood so he will take my concerns seriously which he didn't. Told me I was wrong, interupted me, talked down to me and is probably not going to be surprised or care about this review because he told me not to come back versus trying to listen and make things decent or ok despite being wrong on the history of my coming to him. I am grateful there are many other options and this rude experience is not necessary.