About
No description available.
Contact Information
| Phone | (718) 218-7245 |
|---|---|
| Address | 545 Broadway Unit 305, Brooklyn, NY 11206, USA |
| Website | http://innovativecarriers.com/ |
| Location | 40.7049070, -73.9489420 |
Opening Hours
| Monday: 9:00 AM – 6:00 PM |
| Tuesday: 9:00 AM – 6:00 PM |
| Wednesday: 9:00 AM – 6:00 PM |
| Thursday: 9:00 AM – 6:00 PM |
| Friday: 9:00 AM – 1:00 PM |
| Saturday: Closed |
| Sunday: Closed |
Categories / Tags
Reviews
Innovative Carriers as a whole is nothing short of fantastic. I have had many problems in the past dealing with others carriers, since switching to Innovative Carrieres exclusively, I’ve had nothing but peace of mind. Their customer service and communication is unparalleled. There is also a sense of personal relationship/partnership that Innovative Carriers exemplifies and I, for one, find that invaluable. In my experience, I have never come across another freight company that makes my company and I feel so valued and not just like another run of the mill customer.
As i sit here and wait for a shipment to be delivered that was supposed to be there last week (over 5 days ago) i get an email asking me for more money (on top of the $1750 I’ve already paid to ship a small amount of 4 pallets) or it won’t be delivered today… it seems like this company will purposely delay the delivery at least a week in order to try and make you pay more to have it delivered.
Do yourself a favor and don’t use this company because they don’t care about the startups who can’t afford to pay extra to get deliveries (not on time but LATE).
I hope whoever is reading this review realizes i gave y’all a bunch of chances to do things right but for a couple of hundred bucks you decided to be greedy and shady and now you have to live with this review.
I worked with Isreal at innovative carrier. He is the most incompetent agent and had no knowledge of how clearance and duties work and I had to overpay $400 due to his incompetence. First he quoted me incorrect duties (4% vs 16%), he had no idea about the status of my shipment, quoted incorrect delivery timeline and didn’t pay the fees for clearance. The driver had to wait 5 additional hours while he had to clear shipment and charged me $65 per wait hour! I will avoid this company at all costs.
i used this recently and my shipment got damaged in transit sue to a reckless driver. they didn't even care to respond to my concern. Horrible service, they have a quick buck and find another customer tomorrow strategy!!
I have no words to describe the level of exceptional customer service and care they provided and keep providing me with! Highly recommended!!