About
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Contact Information
| Phone | (718) 388-5475 |
|---|---|
| Address | 512 Gardner Ave, Brooklyn, NY 11222, USA |
| Website | https://www.odfl.com/us/en/tools/service-center-locator/NY/BKN.html |
| Location | 40.7257705, -73.9290474 |
Opening Hours
| Monday: 8:00 AM – 5:00 PM |
| Tuesday: 8:00 AM – 5:00 PM |
| Wednesday: 8:00 AM – 5:00 PM |
| Thursday: 8:00 AM – 5:00 PM |
| Friday: 8:00 AM – 5:00 PM |
| Saturday: Closed |
| Sunday: Closed |
Categories / Tags
Reviews
Delivery was supposed to be made on a Friday. I had arranged for it when my contractor was here. No one from the freight company called to let me know that they were not showing up on Friday.
Monday comes along and they show up at 10am without any notice. The driver asked me to send guys out to unload the delivery. I explained to him that I had no one available as they had not informed me about a Monday delivery.
I asked the driver to reschedule but he wouldn't. He proceeded to bring the transport pallet to the sidewalk and remove the plastic protective cover.
I asked if he could either cut the metal ties securing the material OR bring the pieces in a few feet so they would be inside the entry way. It was raining and I couldn't move the tiles by myself. He says no and leaves.
Adding insult to injury... after the driver leaves, I receive a call from Old Dominion asking when they could deliver.
!!
I waiting for a whole day . Nobody told me when they will be here.When i saw it 2pm the loading truck not coming yet ,I call that company they told me they will be here at 3PM.Now it is 3:30pm they still not here,i call again they told me will arrive at 4:30. Today i just waiting for them waiting to do nothing .That the worst day i have.
Worst trucking company I have ever dealt with. They called me on Friday to schedule delivery for Monday. Nobody showed up on Monday and never called. I called them on Tuesday and they told me that the driver is going to be in before we close. Nobody ever showed up and never called. No customer service ethics at all. I will avoid this company in the future and let everyone I know to do the same.
Made me wait for delivery 9-17. at 17:30 i called a dispatcher and she told me that the truck broke-down and will get to me some after 6. at 7pm dispatcher called again to said that they will deliver next day 9-5. No sorry, nothing.
For drivers, this is the BKN terminal. It is very tight but the jockies help out a lot. Security will check you in and take your manifest. Pull straight in and park along either side. Break your set and the jocky will park your tail. If he's not busy he will park your lead as well. The jocky will also help you set up your outgoing set. Be sure to help him by placing your dolly and hooking it when he brings the lead.