Shopboy

I got a chiffon dress tailored and Shopboy did it perfectly and seamlessly. It came out looking as if it came straight off the rack at the Nordstrom like this! The service is very professional, the establishment is so clean and quaint, and the staff are all lovely.

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I’m so grateful to Alexander and the Shopboy team for their work on my wedding dress! It required significant alterations, and they were so communicative and helpful throughout the process (3 fittings). The store is such a nice vibe with great lighting, and every member of the team was so gentle, calm, friendly and competent.

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I took an overcoat to Shopboy to have adjusted and I'm overjoyed with the results. As someone that's familiar with alterations from having worked at brands such as Tom Ford and Prada, I appreciate the great detail taken to get this jacket how I wanted. The staff was great and I'll be certainly go back for all my tailoring needs!

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I bought a vintage designer wedding dress for my big day, and took it to shop boy for alterations. From start to finish (2 fittings), working with them on this very unique and special piece has been a truly wonderful experience. Because it was such a special piece, I’m incredibly grateful for the attention to detail and craftsmanship shown by their team. They are experts and have my utmost trust for any/all tailoring needs.

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DO NOT TAKE YOUR WEDDING DRESS HERE! I took my wedding dress to Shopboy for alterations based on the reviews and it was a horrible experience from both a craftsmanship and customer service standpoint.
1. Unskilled (or lazy) Master Tailor: The most egregious and obvious example of poor craftsmanship was the hemming job. I asked them to shorten the dress by a few inches. When I went back for my fitting, I tried on the dress and noticed that the hem looked wonky and uneven. The receptionist assured me that it was good and the dress just needed to be steamed. I took their word for it so they took the dress, steamed it and bagged it up.
When I got home, I tried the dress on again and the hem still looked weird. I flipped the dress inside out and noticed it was a complete hack job. Instead of cutting the inside layer to the right length, the Master Tailor folded a section of the fabric and put a thread through it to shorten it (see photos). I could've done this myself at home instead of paying $250.
2. Poor customer service:
- When I reached out to the owner, Desmond, he wouldn't acknowledge that it was a bad hemming job and said he stood by his tailor's work. And then followed up with,
"I spoke with our master tailor and he confirmed that the hem was cut and finished to the original design. The issue he fixed in the shop, by hand stitching, was because the tulle was originally too long for the fabric. This was not an issue you could see before we hemmed the dress because the dress was so long."
Isn't it a tailor's job to cut fabric to the right length if it's too long?! For $250, I would assume yes. I can 100% guarantee that his hack job hand stitching was NOT the original design of the dress.
- Desmond refused to give me a refund so I agreed to come back because I didn't want to spend additional hundreds of dollars elsewhere. He said he would be there to talk about the issue along with the master tailor, but on our scheduled date, Desmond didn't show up. The Master Tailor said he ONLY spoke Spanish and none of the other employees in the store spoke Spanish so no one could help me communicate with the tailor. I tried to use my very rusty and broken Spanish, but had super low confidence in the job because the Tailor had such a condescending "what's your problem? we can fix it?" attitude the whole time and refused to acknowledge the issue. The only thing that helped was that the other tailor in the shop saw the issue and tried to help the Master Tailor understand what he did wrong.

I ended up going back a couple more times until the job was satisfactory. I wasn't upset that it wasn't done correctly the first or second time, but ultimately I was really upset that both Desmond and the Master Tailor were really unpleasant when confronted with the issue and refused to acknowledge that it was a poor job. I honestly would've had more confidence in them if they admitted that it was bad, but how can you trust someone to fix something if they don't even see or acknowledge the problem?

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