About
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Contact Information
| Phone | (866) 633-2446 |
|---|---|
| Address | 1 Pennsylvania Plaza #8, New York, NY 10119, USA |
| Location | 40.7512148, -73.9922255 |
Opening Hours
| Monday: Open 24 hours |
| Tuesday: Open 24 hours |
| Wednesday: Open 24 hours |
| Thursday: Open 24 hours |
| Friday: Open 24 hours |
| Saturday: Open 24 hours |
| Sunday: Open 24 hours |
Categories / Tags
Reviews
This is by far the most incompetent, unprofessional, unethical, corrupt insurance company. The representatives and the supervisors are incapable of providing proper assistance. We have been in a peer to peer review and appeals process since February , it is now near June, and yet my doctors office has had to submit another appeal because United Healthcare is refusing the authorization because in their words “the option they prefer is cheaper” negotiating the fact that is poses allergic risk to the patient.
They failed to provide me with a specialist that was located withing a reasonable distance. The only doctor that would see me was over an hour away. I have the right to file a grievance and they never responded back. I called and called. Everytime I spoke to someone, they said "I see you requested a specialist outside of network. I dont see anything else." But that was months and months ago. They just hope you give up and switch to another. I reported them to the state and switched to another provider. My doctor said that United was not a good insurance and it was difficult to find doctors in my area who take United. I felt so discarded by them and not cared about.
Worst customer service experance.
Today I called in for help and got hung up on then called back explaind my problem only to be transferd to a specialest to find out I need to be transferd again. I explained the problume again and the agent was gone. 1hr and 10 minuts.
Now I am waiting an 1 hr for a call back.
This company is garbage.
Have been insured by various companies over the years, with ever-worsening service, but this company to which we pay the maximum premium for a PPO, is the most Kafka-esque yet. I've given up trying to call to try to explain my questions - the service representatives, who apparently do not work on site, always steadfastly refuse to understand the nature of my straightforward inquiries. After speaking for maybe 15-20 minutes plus, with long wait times, pauses, holds, they say that the connection is bad and they can no longer hear me, and will be hanging up. When you call back hoping to resume the conversation in which you've already invested time, they tell you have to start all over again with another rando rep. I try to give them my cell phone in case we mysteriously get cut off again so they can call me back to pick up where we left off - oh no, they, say, can't make outgoing calls, sorry. And have no idea what my previous conversation was about at all, start over. And lo and behold again, my cell phone service, which I use constantly and flawlessly in my home and office, fails and they tell me they are hanging up. Therefore, I just live by their arbitrary decisions about what they will pay for or not (most often not). Unremittingly hostile and Orwellian customer service.
Worst insurance company ever! I waited 32 minutes to connect with customer service, and they didn’t help me with anything. They just kept repeating the same things over and over again. They don’t want to work and were completely disrespectful. I couldn’t even make an appointment.