About
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Contact Information
| Phone | (212) 855-5555 |
|---|---|
| Address | 229 W 36th St., New York, NY 10018, USA |
| Website | https://www.xpo.com/solutions/transportation/last-mile/new-york-metro-and-tri-state-same-day-messenger-service |
| Location | 40.7530512, -73.9909102 |
Opening Hours
| Monday: 6:00 AM – 9:00 PM |
| Tuesday: 6:00 AM – 9:00 PM |
| Wednesday: 6:00 AM – 9:00 PM |
| Thursday: 6:00 AM – 9:00 PM |
| Friday: 6:00 AM – 9:00 PM |
| Saturday: 8:00 AM – 8:00 PM |
| Sunday: 8:00 AM – 8:00 PM |
Categories / Tags
Reviews
Super rude particularly in Manhattan location. Hang up on me while you are still talking to them. And heavens forbid, you have an accent which everyone else understands. Have been dealing with them because had KOHLER delivers. Kohler should really do better in selecting their service provides! Horrible particularly compare to other delivery services I deal with b.o. my renovation.
They left me the box broken and they do not want to come and pick it soon. Samsung do not want to give me money back until they receive the product and it is understandable….I spoke with manager Chris and Rick from XPO but they do not do anything regarding this matter. PLEASE CHECK THE BOX IS OK AND DO NOT TAKE IT IF IS DAMAGE BECAUSE XPO DO NOT RESOLVE YOUR PROBLEM.
Absolute worst experience of delivery that we could possibly imagine. Do yourself a favor and DO NOT use their services!!!!! They never showed up for the first scheduled delivery and came 2 weeks after telling us after 30 sec that they would surely damage our appliance and house if they proceed to the delivery. We had to sign a waiver but we needed a few min to decide and they literally told us 3 times "please don't waist our time, make your decision now" (I have to add that this appliance was to replace the same appliance that had previously fit our door without damage!!!). We let them go without proceeding to the delivery but they literally waisted our time!!!!! We called the appliances company who assured us that they had no right to have us sign a waiver and claim they would damage the house for such an easy replacement. Why are all these companies working with this useless rude team?!?!?!?!
These people are the worst. Absolutely the lowest level of customer service I’ve ever seen in my entire life.
We ordered a bike from fly wheel. When these guys dropped it off they did not assemble it nor did it have all the pieces.
We then called to reschedule two times. We also had to wait a total of nine hours because they were late five times in a row. My wife had to call about 20 times and never got a straight answer.
We subsequently canceled the bike order and then had to wait even longer for them to pick up said bike
This led to wasted time, energy, and money, it also led to some flights.
I cannot express enough how horrible these people are. Something really should be done
The epitome of trash. Missed work and wasted a whole day on a delivery. Calls me at 5 and says won't be able to come till probably after 6. My buildings service elevator closes at 5:30. Was on hold for an actual 45 minutes waiting to hear about where my furniture was. XPO can't reschedule themselves either, you have to call IKEA to reschedule. I recommend them changing their automated message from "2 for customer service " to nothing at all cause customer service does not exist. Next time I'd be better off attaching the furniture to my bicycle and riding it into Manhattan. Would seriously never use this company again. Would rather sleep on nails then order a bed from this useless company. On top of that I called at 3 pm and asked how much longer it would take and the operator said 45 mins. Do not recommend this place at all, I wish there was a no star option.