Citadel Property Management Corp.

Trash management. They do nothing to manage Soundview Lanes in College Point. Been an owner and resident here for over 10 years. All they do is take HOA fees and get a towing company to tow resident cars to make more profit. I don’t see much maintenance except for mowing. They said they would fix the security entrance but it always remains open. Due to lack of security, there had been many incidents of burglaries at the residence. They also increase fees for doing nothing. AVOID at all cost.

via Google

This company manages Soundview Apartments in College Point, Queens. Not sure if "manages" should be the appropriate wording used to be honest. The parking situation at the complex, is absolutely terrible. They claim they enforce parking rules but that's far from the truth. I've noticed residents from the same apartment park 3-4 cars in the complex without any penalty. This is terrible because it takes away parking from people who do the right thing and park their car with a permit. There's commercial vehicles parked in the complex that take up space for days and weeks, again, which takes away parking from people who do the right thing. I understand the management keeps emphasizing its a first come, first serve basis when it comes to parking, but when i notice cars without permits parked throughout the night, their explanation goes out the window. This managing company has done less managing of the property and done more when it comes to following their negative reviews with suspicious 5 star reviews from illegitimate accounts. The gate is broken and still has not been fixed after more than TWO YEARS. I've been taking pictures of cars parked without permits overnight to gather evidence. TERRIBLE MANAGEMENT !

via Google

My coop hired Citadel in 2019 due to challenges with the former management company. At the time we switched, we were unnecessarily paying penalties on our real estate tax bills and had a super who was not doing a decent job. Citadel was effective from the start. The coop's financial condition has since improved, despite ongoing capital needs, and we have a wonderful super who is invested and cares about the well-being of the building. In the past five years, we've also dealt with legal issues with the condo owner, and Mark and team hired the right lawyers who resolved the issues without any financial burden to the coop. Overall, we've been very pleased with Citadel's services and would recommend them to any other buildings looking to make a change.

via Google

We recently found ourselves in a complicated situation with our apartment, and the Citadel Property Management team was incredible in helping us resolve it. From the moment we reached out, they were extremely responsive and took immediate action to address our concerns. Their professionalism and dedication were evident throughout the entire process.

What really impressed us was how supportive and understanding they were. They truly went above and beyond to make sure everything was handled smoothly, which made a stressful situation much easier for us. We're very grateful for their help and highly recommend the Citadel team to anyone in need of reliable and caring property management.

via Google

I see very mixed reviews, so for starters I’ll say, before you make a decision, hear me out, I will be frank and honest in my review. I can genuinely say I had a great experience in my dealings with Citadel. I dealt primarily with Michael on their Ways Reef Apartments listing, through and throughout the process he was nothing but personable and communicative during my correspondence with him, he was always prompt in his response times and very straightforward and thorough in answering any questions I may have had during the waiting period for approval. I had the pleasure of meeting Carl in the office, who also was also a pleasure to speak to during the time I spoke with him, we shared discussions at length about much more than just leasing and apartments and by the end of the signing I was more than happy with my decision to go with their listing. My reasoning beyond simply being a staff of fully capable and intelligent individuals, they struck me as good people. I can go on forever but the takeaways are to speak to the staffs openness to communication and their prompt responses on inquiries, and willingness to work with you human to human. I’d like to thank Michael and the rest of the staff at Citadel for making my experience simple and pleasurable. At the end of all of this, was a seamless transition from leasing company to building super and tenant portal, so all in all, if you’re in the market for a NYC apartment, stop in with Citadel and see for yourself if things make sense for you.

via Google