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Contact Information
| Phone | (212) 602-7600 |
|---|---|
| Address | 250 Greenwich St #33, New York, NY 10007, USA |
| Website | http://www.generaliusa.com/ |
| Location | 40.7134678, -74.0122318 |
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Reviews
Absolutely terrible experience. I provided every document requested multiple times, was even told my claim was approved, and then later told they “couldn’t get information from JetBlue” so they could no longer process the claim. How is that my responsibility?
Customer service has been a disaster. Emails and calls go unanswered for weeks, and after spending hours on hold, their “callback” system never even rang my phone — just ringless voicemails.
I just sent another very firm escalation email and am posting this review in hopes that someone finally helps resolve this issue. One of the most frustrating and unprofessional experiences I’ve ever had with an insurance company.
I have found this insurance company to be a complete waste of time and money. Last year, I submitted a claim, and they informed me that they need to determine whether the claim is warranted for a refund. This is unacceptable, especially considering I pay for this insurance in case of emergencies or issues. The entire review process takes approximately a month, during which I am left in limbo without any resolution or support. If there were an option to give zero stars, I would strongly consider it. The lack of efficiency, transparency, and customer care is utterly unacceptable. I would strongly advise others to think twice before trusting this company with their coverage.
This is my worst experience with submitting a claim. They are happy to take your money but when you file a claim with all the documents and they will still deny it. I had to call several times before they said it will be processed and then they don’t mail you the check bec the platform to get your money doesn’t work, unbelievable spend more time!!! Very scammy!! They just don’t want to pay!!
I am extremely disappointed with my experience with Generali. I have had two separate claims open since 2024 arising from two different Airbnb-related incidents, and Generali has repeatedly delayed meaningful resolution.
First incident: August 7, 2024 — the claim was opened in August 2024.
Second incident: September 26, 2024 — a ceiling collapse occurred at an Airbnb property.
The delays have been so prolonged that the matter ultimately escalated to federal court, and Generali assigned defense counsel Jordan Lewis to handle the case. The claims were originally opened by Generali’s adjuster, Tracy Quist, and despite the length of time these claims have been pending, there is still no timely resolution.
Generali has also been informed that I am facing a housing emergency and imminent eviction, yet they continue to stall, dispute timelines, and delay any clear payment date or meaningful settlement discussions. Despite my repeated efforts to cooperate, provide documentation, and seek a reasonable resolution, the process has been marked by vague responses, lack of transparency, and ongoing dilatory tactics.
I was forced to escalate the matter to the Florida Department of Financial Services due to the lack of timely and meaningful action. An insurance company should not keep claims open for more than a year and continue delaying even after being put on notice of documented hardship.
This experience reflects poor claims handling, lack of accountability, and disregard for basic consumer protection expectations. I would strongly caution others to carefully consider this pattern of conduct before relying on Generali to honor its obligations.
This company is a rip off. They are supposed to help people when their flights are cancelled or delayed. They did not cover anything and made it clear they couldn't care less. We got zero results and do not recommend this company. This is the biggest rip off. Don't give them any money because it s a scam