About
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Contact Information
| Phone | (212) 801-6000 |
|---|---|
| Address | 100 Church St, New York, NY 10007, USA |
| Website | https://www.healthfirst.org/ |
| Location | 40.7133175, -74.0101112 |
Opening Hours
| Monday: 9:00 AM – 5:00 PM |
| Tuesday: 9:00 AM – 5:00 PM |
| Wednesday: 9:00 AM – 5:00 PM |
| Thursday: 9:00 AM – 5:00 PM |
| Friday: 9:00 AM – 5:00 PM |
| Saturday: Closed |
| Sunday: Closed |
Categories / Tags
Reviews
I recently had an assessment conducted for managed long term care for my father. worst experience I ever had with the registered nurse that did the assessment. Nurse Funmi Sowole was very discourteous and unprofessional to my father despite knowing his disabilities. She was asking him to perform tasks my dad was unable to do. When I tried to explain to her my dad's limitations and why he was unable to perform she persisted asking him to do so despite knowing his disabilities, she raised her voice in an unprofessional manner. I requested to speak to her supervisor regarding her treatment towards my dad, she refused to give me her supervisor's information. She informed me her supervisor would not call me back. Nurse Funmi Sowole referred my father's case to another unit, and I believe she did that in retaliation because I requested to speak to a supervisor. I filed a complaint with Healthfirst, and I still haven't heard from anyone. If you're trying to get your loved ones/family the proper care. STAY AWAY FROM HEALTHFIRST. Nurse Funmi Sowole should be removed from doing assessment because she shows lack of professionalism, compassion and sensitivity necessary for working with elderly and disabled patients.
I see I am not the only one who is complaining about Health First the worst company to deal with. If you get someone, the connection is very bad after holding for literally hours and that’s if you’re lucky you cannot understand what they are saying for multiple reasons, I will leave it at that. I’ve been waiting for items that my mother is in desperate need of still no response.. if you want to be aggravated and frustrated and get nowhere go with Health First. When you ask to speak to a superior, you’re also left on hold until you have to hang up because no one comes back to respond. Feel free to reach out to me. I can give you so many more detail details about why you should stay far far away.
Do not choose Healthfirst unless you want to lose coverage when you need it the most, even if you're paying almost $1K in premium costs every month.
My family lost coverage because Healthfirst sent the bill for the monthly premium to our address but omitted the apartment #. This had never happened before but coincided with the month when one of us required a procedure that neared $10K. Unfortunately, this bill arrived late due to the missing apt # and, as a result, Healthfirst terminated our coverage because we paid the bill a few weeks late.
Ultimately, this meant we had to pay entirely out-of-pocket for the procedure. Although our doctor was understanding and didn't charge the full amount, we were still responsible for several thousand dollars. This cost both our family and the doctor out of the coverage/payment that we both deserve.
I will never enroll with Healthfirst again and hope this warns others to either choose a different insurance company or be very careful when dealing with Healthfirst.
Absolute horrible company to deal with. CS calls will take an hour. 20 min just for them to begin to access your info, then after all that they will transfer you and you have to start all over.
Dr ordered MRI to figure out what's wrong with me.
Healthfirst claims their "doctor" says I have to do physical therapy before I can can get approval for an MRI....
Physical therapy for WHAT? the doctor needed the MRI to figure out what's causing the issue, so without the MRI what am I supposed to receive therapy for?
Absolute sham like many other insurance companies.. it's only about profit for them. These companies should even exist until the first place. They help no one and only make people's lives harder for the sake of their shareholder/board/CEO, whatever.
Idk if they are outsourcing their member services department in a foreign country but it ridiculous when you call member services and you cannot get a customer service rep. That speaks clear enough to understand what they are saying. They also do not know how to assist with members inquiries. You literally have to tell the rep what exactly should be done and how to execute every task. Damn, why hire ppl that know nothing.
I am so disappointed in their team the insurance itself is OK but God help you if you need help with any department . It's like pulling teeth. And the reps seldom ever transfer you to the survey ... which I believe is done so management won't see all the complaints.
Please don't get triggered just hire people that knows the job, speaks clearly and don't take 45 minutes to do a 15 minute job