Self-storage Facilities in New York City

I have been a renter at CubeSmart on 55th St. for nearly two years now. I am grateful for what has been provided to me in my time there. The location is secure, clean, affordable, and conveniently located. The alternate options locally are far more expensive, and don't compare favorably, for myriad reasons. Even with these great attributes CubeSmart presents, I found the service team (employees) to be as impactful as anything. Jordan, the GM of the location, is professional, direct and helpful. When the pipes in the building burst during the extreme cold weather in February 2026, I was impressed by how well he managed what must have been quite a challenging situation with customers and company. He maintained his composure while interacting with customers, and seemed a steadying influence. His leadership was vital in the overall disposition and attentiveness of the staff on a daily basis. Faith has been polite, helpful and welcoming the entire time she's been there. She has a consistent, intelligent, customer friendly, personable way about her, indicating she is likely an excellent teammate. On more than one occasion I witnessed her diffuse volatile situations by being a level-headed, caring, employee and human. I expect she will be a fantastic leader in her future, regardless of vocation. I was saddened when both Cheyenne and Shawna went on to take different jobs and were no longer in the office regularly. They were super friendly from the first day I rented and I always enjoyed our interactions. I also enjoyed talking Hoops with Ali and wish him well wherever he is. I think it's also worth noting, that I did on a couple of occasions find myself at odds with Jordan and Faith, specifically. I will surely take responsibility for my side, knowing that I don't always express myself in ways that are fully-polite and productive. That said, what I found was that all of us were willing to leave those things behind, not take it personal, and move forward with more constructive, human relationships. Supported by mutual understanding and appreciation for the other. I find that to be quite encouraging and also emblematic of the positive people and employees that they are. It seems to me, that due to the tough life situations of plenty of us renters, the staff is frequently challenged with upholding the standards and safety, their company aspires to. I think they do a marvelous job accomplishing this, despite what frequently might be annoying, unsettling and repetitive. I believe that Mark plays an important role in the security and function of their location as well. All said, I am thankful for CubeSmart and the thoughtful, professional employees I've experienced. It has been a pleasure to get to know them better and to do business with the Company.

Vanessa was very helpful throughout the whole process and very understanding. I recommend booking here for any storage needs !

It's nice to find a self storage facility that is clean, quiet, air-conditioned, and secure. The location is super convenient and the staff are very friendly and helpful. Thank you so much to Denees who greeted us, checked us in, and hand held us through the entire locker procurement process!

Extremely easy to work with, the storage unit was as described, signing up online was quick and simple. When I went in person Brayan was really helpful in getting me checked in and was a life saver with when my lock didn’t work. Thanks Brayan!

Thank you DONNA!! Wonderful experience… I was only in town for the day had to move quickly. Donna provided superior customer service on a busy Saturday. Showing me units for best deals per sq foot etc. She was organized, knowledgeable, courteous, truly grateful to you, Donna… And this efficient storage company!!